Alisha Watson
Moutlake Terrace,USA
Summary
- Extensive receptionist and call center experience Communicate well with employees and customers when providing information in person and over the phone Strong experience in verifying and processing referrals such as State Workers Compensation and Motor Vehicle Accidents Experience opening and closing as well as verifying/securing daily cash intake Type 50 wpm and well organized in managing office areas Experience greeting and checking in patients
- Able to multitask and have strong customer service skills
- Ability to work under pressure and within time constraints Knowledge of medical terminology.
- Ability to be flexible in work assignments, detail oriented and organized and works well with others in a professional manner. Strong communication skills to effectively obtain information from patients, physicians, other clients.
- Ability to function independently, organize work, multitask, and establish priorities. Numerical ability is required to discuss financial arrangements including deposit requirements. . Ability to exercise good judgment in determining appropriate actions in emergent situations, problem solving, and retain composure in stressful situations. Detail oriented and organized.
- Ability to manage work volume and disseminate status updates to team members.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Assistant
Optum
01.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Registrar
Evergreenhealth
05.2021 - Current
- Interviews patient or their representatives to obtain demographic and billing information via the registration area or the patient's bedside.
- Go over HIPAA and Notice of Privacy practices with patients.
- Assists patients in completing the appropriate consent and/or worker's compensation forms.
- Worked in Financial Clearance making sure authorizations is approved for surgeries.
- Covid Registered and schedule appointments.
- Completes pre-registration of patients prior to scheduled admission as whether over the phone or in person with patient or patient representative.
- Responsible for point-of-service collections.
- Identifies the need for financial counseling and refers the patient to the Financial Clearance Unit.
- Demonstrates knowledge of insurance payers and the use of electronic systems for verification purposes.
- Works with the House Supervisor for direct and scheduled admits as needed.
- Responsible for updating patient type changes based on physician's orders.
- Informs surgery patients of scheduled admit and surgery times.
Patient Registration Representative
EvergreenHealth
01.2022
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Assisted with medical coding and billing tasks.
Medical Receptionist
Evergreen Health Orthopedic & Sports Care
10.2016 - 05.2021
- Answered over 1200 calls in one year to make appointments and triage requests for Physiatry, Spine and Neurosurgery Care, Pain Management, Podiatry, and Evergreen Health Emergency Dept. referrals.
- Fax requests for patient records, send records per doctors' or patients' requests.
- Resolve retro-referral authorizations.
- Verify doctor's schedule and patient information and readiness for appointments.
- Verify and process referrals for insurance, State Workers Compensation appointments.
- Reconcile patients' complaints or refer to manager.
Receptionist
Akeela Inc.
06.2013 - 12.2016
- Answer multi-line phone.
- Greeted customers, scheduled meetings, processed receipt invoice.
- Sorted and distributed mail, mailed out documents and created and distributed business cards.
- Managed monthly inventory of first aid supplies kits.
- Conducted monthly physical plant inspection of building, organized mail room and keep it stocked.
- Ordered supplies as needed and enter data into Excel spreadsheet.
Medical Receptionist
Redmond Primary Care/Urgent Care
01.2016 - 10.2016
- Responsible for opening and closing, including verifying and securing cash intake at the end of each shift.
- Checked patients in gave them the necessary paperwork.
- Verified patient insurance information and copays.
Home Health Aid
Girling Home Health
12.2012 - 05.2013
- Helped with daily housekeeping and provided companionship.
Residential Assistant
Edu care Community Living
05.2011 - 12.2012
- Scheduled appointment for clients, took clients to appointments and meetings.
- Copied, faxed, posted memos.
- Supervised staff, managed budgets allowance for home, shopped for homes.
- Helped clients with daily needs such as bathing, eating, getting dress, and going to the bathroom.
Caregiver
Home Instead
03.2011 - 05.2012
- Helped consumers with daily tasks such as bathing, cooking, cleaning, errands, and companionship.
- Recorded their progress in logbook daily.
Treatment Monitoring Specialist
Salvation Army Booth Memorial Treatment Home
07.2010 - 12.2010
- Answered phones, copy, fax, and wrote progress notes on clients.
- Monitored consumers throughout the day, planned positive activities, and transported consumers to meetings and appointments.
Direct Support Professional
Arc of Anchorage
07.2009 - 12.2010
- Monitored consumers while working on their goals.
- Support consumers in doing daily activities such as bathing, cleaning, cooking, shopping, working out.
- Wrote daily progress notes on consumers.
Front Desk Clerk
Puffin Place
06.2001 - 07.2002
- Answered phones, greeted guest, checked in guest, and copied/faxed.
- Balanced till at the start and end of shift.
- Kept front desk stock organized.
- Managed property when manager is unavailable.
- Assigned housekeeping rooms, arranged shuttle pickups, and made reservations on the phone or in person.
Clerk Assistant
Alaska Court System
06.1998 - 08.1998
- Pulled files and answered phones.
- Mailed out letters, subpoenas and judgments and operated copy machine.
Education
Medical Coding
Everett Community College
01.2019
Business Management Program
DeVry University
01.2012
Human Services Program
University of Anchorage Alaska
01.2007
Skills
- Intake control
- Patient-focused care
- Medical office administration
- Phlebotomy
- Calm and level-headed under duress
- Prescription refills
- CPR
- Clinical and administrative support
- Suture removal
- Reliable transportation
- Insurance verification
- Specimens collection and processing
- Inventory management
- Patient relations
- Monitoring patient progress
- Proper sterilization techniques
- Medical billing
- Companionship and emotional support
- Wound care management
- Equipment sterilization
- Anatomy and physiology
- Diagnostic support
- Restocking lab supplies
- Reliable team player
- Venipuncture and phlebotomy
- Specimen labeling
- Indirect patient care
- Medical procedures
- Electrocardiographic rhythm recognition
- Prioritizing stat orders
- Patient management
- Patient triage
- HIPAA compliance
- Medical records confidentiality
- Preparing specimens and samples
- Electronic health records
- Clinical documentation
- Human anatomy and physiology
- Patient assessments
- Valid Washington driver's license
- Compassionate caregiver
- Direct patient care
- Conflict resolution
- Patient scheduling
- Documentation expert
- Patient oral care
- Data entry
- Insurance authorizations
- Electrocardiography (EKG)
- Medical terminology in English
- Adaptable
- Vital sign monitors
- Compassionate
- Pipetting
- Procedure assistance
- Medical terminology
- Check-in coordination
- Patient greeting
- Document filing
- Insurance verifying
- Appointment confirmation
- Patient confidentiality
- Queue management
- Data entry proficiency
- Customer service
- Medical insurance
- Medicaid
- Scheduling appointments
- Phone etiquette
- Payment collection
- Letter preparation
- Reminder calls
- Typing 50 wpm
- Office administration
- Electronic medical records
- Patient callbacks
- Patient registration
- Co-payment collection
- Front desk operations
- EMR / EHR
- Appointment scheduling
- Medical billing and coding
- HIPAA guidelines
References
References
Coworker : Raelynn Cystal Valdez
Mobile phone (425) 314-1800
Coworker: Deyanira Elizarraraz
Mobile phone (425) 501-9809
Coworker: Kimberly Jones
Mobile phone (808) 260-2100
Work History
2023
Certification
Stop The Bleeding
Qualifications Summary
- Extensive receptionist and call center experience
- Communicate well with employees and customers when providing information in person and over the phone
- Strong experience in verifying and processing referrals such as State Workers Compensation and Motor Vehicle Accidents
- Experience opening and closing as well as verifying/securing daily cash intake
- Type 50 wpm and well organized in managing office areas
- Experience greeting and checking in patients
- Able to multitask and have strong customer service skills
- Ability to work under pressure and within time constraints
- Knowledge of medical terminology
- Ability to be flexible in work assignments, detail oriented and organized and works well with others in a professional manner
- Strong communication skills to effectively obtain information from patients, physicians, other clients
- Ability to function independently, organize work, multitask, and establish priorities
- Numerical ability is required to discuss financial arrangements including deposit requirements
- Ability to exercise good judgment in determining appropriate actions in emergent situations, problem solving, and retain composure in stressful situations
- Detail oriented and organized
- Ability to manage work volume and disseminate status updates to team members
Timeline
Medical Assistant
Optum
01.2023 - Current
Patient Registration Representative
EvergreenHealth
01.2022
Patient Registrar
Evergreenhealth
05.2021 - Current
Medical Receptionist
Evergreen Health Orthopedic & Sports Care
10.2016 - 05.2021
Medical Receptionist
Redmond Primary Care/Urgent Care
01.2016 - 10.2016
Receptionist
Akeela Inc.
06.2013 - 12.2016
Home Health Aid
Girling Home Health
12.2012 - 05.2013
Residential Assistant
Edu care Community Living
05.2011 - 12.2012
Caregiver
Home Instead
03.2011 - 05.2012
Treatment Monitoring Specialist
Salvation Army Booth Memorial Treatment Home
07.2010 - 12.2010
Direct Support Professional
Arc of Anchorage
07.2009 - 12.2010
Front Desk Clerk
Puffin Place
06.2001 - 07.2002
Clerk Assistant
Alaska Court System
06.1998 - 08.1998
Medical Coding
Everett Community College
Business Management Program
DeVry University
Human Services Program
University of Anchorage Alaska