ALISHEA BURGESS

• Managed daily operations across multiple locations to ensure efficiency and compliance.
• Oversaw staff training programs to improve team performance and operational knowledge.
• Implemented safety protocols to maintain a secure work environment for employees.
• Conducted regular performance evaluations to support employee development initiatives.
• Fostered communication between departments to streamline workflows and project execution.
• Analyzed sales data to identify trends and opportunities for growth.
• Conducted regular store visits to ensure compliance with policies and procedures.
• Oversaw the recruitment, training and development of new team members.
• Evaluated store performance against key metrics such as sales targets, budgets, expenses.
• Established performance objectives and monitored progress towards achieving them.
• Coached and mentored staff on best practices for customer service, operations, merchandising, safety and security protocols.
• Identified areas for improvement within stores based on feedback from customers or employees.
• Advised senior management on strategic decisions related to store operations and expansion plans.
• Prepared monthly reports summarizing store performance against goals set out at the beginning of the month.
• Resolved customer complaints efficiently by providing effective solutions in a timely manner.
• Managed daily operations including scheduling shifts, assigning tasks and monitoring progress.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Recruited and trained new employees to meet job requirements.
• Reviewed completed work to verify consistency, quality, and conformance.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Proposed or approved modifications to project plans.
• Implemented quality control measures to uphold company standards.
• Created and managed budgets for travel, training, and team-building activities.

• Educated clients on life insurance options and policy features.
• Assisted clients in completing insurance applications and documentation.
• Conducted needs analysis to determine suitable coverage for clients.
• Developed and maintained strong client relationships through regular follow-ups.
• Collaborated with underwriters to assess risk and policy approvals.
• Provided personalized service to clients by phone, email, or in-person meetings.
• Prepared quotes for prospective customers based on their individual needs.

As a manager I was responsible for several different teams of associates and ensuring that all tasks were completed on time and safely while still maintaining customer focus. 

• Shipping/Receiving: I insured all trucks were scheduled and scan received in a timely manner and extremely accurately. Insured the damage and missing claims were called in. Made sure all merchandise was priced and sorted correctly. Made sure all paperwork was reconciled and filed at the end of the day. Ensured that they always knew their daily goals and either met or exceeded those goals.
• Replenishment team: I ensured that my team had all the paperwork and tools that they needed ready for them before they arrived. When they arrived I paired them up and gave them their goals for the day. At the end of their day they would report back to me with how far they got and I would spot check some of the areas they were to be filling for the day before signing off on there daily paperwork.
• Return to Vendor: I was in charge of making sure my rtv associate had all needed shipping paperwork for any returns that needed to be shipped back to the vendor and once she processed all of the returns and damages I would scan them and sign off that they were correct. Also I was in charge of determining if the damaged goods could be sold at a discounted price, be donated to our designated charity, or needed to be disposed of properly.
• Inventory Coordinator: I was a yearly traveling inventory supervisor that was in charge of training and managing a team of associates that was handpicked from several different locations. We would travel 1-2 months conducting counts of all merchandise in all locations of the district.
• Training and Development Manager: I was the district trainer for all operations managers. They would send all new managers to me to train on shipping, receiving, returns, and replenishment processes and paperwork.
• Customer Service Manager: I ran the front end and was in charge of all customer returns and insuring all cashiers were following protocols. 
• Department Manager: I was in charge of maintaining the department and following the seasonal changes. Made sure everything was set to planograms.

• I was in charge of the small business accounts and insuring that the cigarette orders for their accounts were pulled accurately while still assisting everyday members with their orders.
• I Conducted daily inventory counts of the department and counted the tills in and out daily.

• This was my first job at 16 years old as I started out as a cashier and was quickly promoted to a shift leader.
• As a shift leader I was responsible for all of my associates scheduled on my shifts and ensuring all customers were happy.
• Also was in charge of supply ordering and receiving of delivery trucks and making the daily safe deposits.