Outlook
Alishia Abbott
Sumter,SC
Summary
Proven Quality Analyst at Bank of America with a track record of enhancing quality processes and operational efficiency. Expert in data analysis and continuous improvement, adept at fostering customer trust through effective communication. Skilled in time management and corrective action planning, significantly improving team performance and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Quality Analyst
Bank of America
02.2019 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Created and revised procedures, checklists and job aids to reduce errors.
- Documented testing procedures for developers and future testing use.
- Build sustainable relationships and trust with customers through open and interactive communication.
Assistant Produce Manager
Foodlion Grocery Store
08.2016 - 02.2019
- Planned attractive produce displays, using color and texture to enhance.
- Purchased produce following guidelines of marketing plan.
- Negotiated with suppliers for favorable prices, terms, quality, and delivery.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Maintained produce area and kept produce storage area clean and sanitary.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Leader
McDonald's
05.2010 - 08.2016
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Education
Associate of Business Administration - Business Administration
Strayer University
Columbia, SC2020
Skills
- Continuous Improvement
- Correction action planning
- Risk Assessment
- Data Analysis
- Quality processes
- Operational Knowledge of MS Word and MS Excel
- Phone Etiquette
- Time management
Software
MS word
MS Excel
MS Power Point
Synergy
Nexidia
Timeline
Quality Analyst
Bank of America
02.2019 - Current
Assistant Produce Manager
Foodlion Grocery Store
08.2016 - 02.2019
Shift Leader
McDonald's
05.2010 - 08.2016
Associate of Business Administration - Business Administration
Strayer University