Alishia Ascher
Elkhart ,IN
Summary
Proven track record in enhancing customer relationships and sales volumes at Verizon Wireless, leveraging exceptional customer service and product knowledge skills. Skilled in new business development and issue resolution, meeting monthly sales targets. Adept at building strong client rapport, contributing significantly to company growth.
Overview
11
11
years of professional experience
Work History
Inside Sale Associate
Verizon Wireless
Remote
09.2022 - Current
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Identified consumer interests and key market identifies for new accounts.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Set up new accounts, established customer credit and set up payment methods.
- Answered customers' questions regarding products, prices, and availability.
- Introduced wireless and internet products to consumers and promoted products currently in stock to increase sales volumes.
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.
- Teamed with partners to close deals for sales development.
- Researched and identified possible new accounts for sales development.
- Maximized revenue potential of each account through upselling and cross-selling relevant products or services based on customer needs analysis.
- Conducted follow-ups consistently after initial sales interactions, ensuring efficient progress towards closing deals.
- Worked closely with other departments such as operations, finance, or logistics when needed for successful order fulfillment or issue resolution processes from start to finish.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Supported marketing initiatives by providing insights on customer preferences and feedback on promotional materials for targeted campaigns.
- Developed strong customer relationships through proactive communication and attentive service.
- Built rapport with customers by understanding their unique needs and offering tailored solutions accordingly.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Generated new leads by utilizing effective prospecting techniques, bringing in consistent new business opportunities.
- Participated in ongoing training programs to refine sales skills further and stay current on best practices within the industry.
- Managed approximately 30-40 incoming calls per day and at least 15 outbound cold calls to potential customers
Print Center Supervisor
OfficeMax
Bemidji, MN
06.2013 - 08.2017
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Allocated resources strategically to meet deadlines effectively while staying within budget constraints.
- Meeting approximately 2-5 preplanned order deadlines as well as at least 20-30 incoming orders due same day
Education
Bachelor of Arts - Business Administration
Oak Hills Christian College
Bemidji, MN05.2014
Skills
- Goal-Oriented
- Customer Relationship Building
- Objection handling
- Cold-calling
- Upselling and Cross Selling
- New Business Development
- Exceptional customer service
- Data Entry
- Product Knowledge
- Customer Relationship Management
- Payment Processing
- Issue Resolution
Timeline
Inside Sale Associate
Verizon Wireless
09.2022 - Current
Print Center Supervisor
OfficeMax
06.2013 - 08.2017
Bachelor of Arts - Business Administration
Oak Hills Christian College