ALISHIA BENEDICT
Springfield,OR
Summary
Dynamic accounts payable and customer service management professional with a proven track record at Sierra Pacific Industries. Recognized for streamlining financial processes and enhancing vendor relationships, resulting in significant operational efficiencies. Proficient in ERP systems and dedicated to fostering teamwork, consistently achieving high levels of customer satisfaction and team performance. Career aspirations include driving further improvements in financial operations within a progressive organization.
Overview
9
9
years of professional experience
Work History
Accounts Payable Specialist
Sierra Pacific Industries
Eugene, OR
06.2024 - Current
- Highly skilled and detail-oriented Accounts Payable Specialist with a proven track record of accurately and efficiently processing invoices, maintaining positive vendor relationships, and ensuring timely payments
- Experience in resolving invoice discrepancies, communicating with vendors to address issues, and maintaining accurate financial records to support timely financial reporting
- Proficient in managing the full accounts payable cycle, including invoice verification, data entry, account reconciliation, and payment processing, utilizing accounting software to optimize efficiency
- Maintained accurate records of all financial transactions and updated customer accounts accordingly
- Reviewed invoices and check requests for accuracy, completeness, and conformity to company policy.
- Answered inquiries from internal departments regarding accounts payable status.
- Reduced financial discrepancies by verifying accounting statements.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Researched and resolved invoice discrepancies and issues with vendors and suppliers.
Order to Cash Analyst
Levi Strauss & Co.
Eugene, OR
09.2023 - 03.2024
- First point of contact to resolve customer inquiries for order processing (EDI/B2B platform/Manual), product questions, discounts, fill rate requirements, etc
- Delivered excellent customer service through accounts receivable analysis/reporting, collections, and managing OTC controls with key daily deliverables
- Partnered with offshore teams/vendors and internal/external stakeholders to ensure service level agreements and key performance indicators (KPIs) were attained
- Ensured timely payment of invoices, minimized financial risk, account reconciliation, and claims management by working closely with customers and partners (Sales, Distribution, Finance, etc.), communicating with all parties, and providing supporting documentation (invoices, statements, proof of delivery, etc.)
- Demonstrated competency with LS&CO's enterprise resource planning systems, and ability to perform customer order management
Office Assistant
Apex Disposal and Recycling
Eugene, OR
01.2023 - 06.2023
- Perform broad range of office and administrative support functions, including managing inbound calls via multi-line phone system, customer service, data entry, and sales staff support
- Assist customers with service requests and questions in person and by phone
- (i.e., pick up day, rate quotes, misses, payments, special service requests, etc.)
- Process payments daily, manage mail, collect cash payments, input data into system, and process completed batches
- Input work order information for service requests and roll cart changes
- Process credit card payments received
- Complete required documentation and computer entries for residential account changes and new starts
- Assemble and postage late notice mailings
- Complete database and customer information update projects as directed by supervisor
- Communicate with drivers daily to resolve route issues and assist customers that require assistance
- Utilize routing software to help drivers and customers
- Demonstrate proficiency with MS Outlook and Excel
Global Freight Operations Associate
Wayfair
Springfield, OR
01.2022 - 01.2023
- Facilitated and supported initiatives for processing cost-effective international transportation and improved overall product flow and shipping/receiving operations
- Input order information into Wayfair database to track disposition of items and facilitate timely replenishment of inventory
- Utilized C3, Jira, G Suite, and Excel for managing order and shipment processing to ensure accurate delivery
- Ensured timely completion of shipment and customs paperwork and maintained complete records of receipts and other documents in the database
- Categorized and analyzed performance metrics to assess gaps/inefficiencies, and prepared projections that supported decision-making process
- Analyzed impact of routing, shipping modes, product volumes, and transportation to improve pricing structure and customer services
- Collaborated with cross-functional teams for inbound/outbound transportation and offered recommendations and innovative solutions that addressed issues in networks, and systems, for improving services
- Maintained professional relationships with the transport and logistic providers and negotiated contracts to ensure seamless service delivery
- Enforced operational compliance with organizational standards and Federal/State Health and Safety regulations
Large Parcel Support Associate
Wayfair
Springfield, OR
08.2019 - 01.2022
- Verified inbound orders, PO instructions and account details in the Descartes software to coordinate and schedule/reschedule deliveries and resolve issues
- Generated revenue growth by developing and implementing portfolio management strategies
- Collaborated with team in soliciting customer feedback, analyzing P&L and financial reports to identify performance trends, and restructuring the strategies to address issues
- Performed root-cause analysis of shipment delays and implemented corrective measures to improve logistics, resulting in the highest return on investments
- Enhanced revenue generation and retention through successful prospecting and superior client care
Customer Service Manager /Associate
Hobby Lobby
Springfield, OR
09.2017 - 08.2019
- Analyzed customer engagement and sales metrics and designed various strategies to achieve efficient/effective customer care operations
- Strategically guided team performance to drive continuous improvements and initiated training programs
- Assessed the stocks to enlist the requirements and help in reducing shrinkage by ordering supplies timely
- Assisted/supported General Manager in opening and closing functions, asset protection, store arrangement, and task delegation
- Helped in ordering, payments, refunds, and exchanges to ensure superior client services
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Recruited and trained new employees to meet job requirements.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Teller
JP Morgan Chase
Springfield, OR
02.2016 - 03.2017
- Managed retail banking functions and maintained uninterrupted customer account services, boosting the bank's image and enhancing customer experience
- Improved customers' banking experience through administrative support to streamline daily consumer banking
- Opened the highest number of checking/saving accounts by facilitating clients in their transactions such as deposits, transfers, withdrawals, and processing cheques and money orders
- Communicated accurate and complete information to the clients and cross-sold multiple banking products and services
- Increased consumer trust with prompt responses to queries and complaints and facilitated timely processing of requests
Education
Certificate - Cosmetology
Northwest College of Beauty
Eugene, OR06-2013
Skills
- ERP Systems
- Customer Service & Support
- Database Management
- Training & Development
- File/Record Management
- Management
- Document Control
- Drayage
- LTL
- Accounting
- Risk Management
- Supplier / Service Management
- Office Management
- Time & Resource
- Order Management System
- Supply Chain
- AS400
- Leadership & Collaboration
- Accounts receivable
- Project Management
- FTL
- Organization & Prioritization
- Process Improvements
- Data Entry Functions
- Logistics (3PL)
- Pricing
- Team
- Inventory
- Data inputting
- Entry verification
- Electronic payments
- Vendor relations
- Statement review
- Account resolution
- Payment processing
Timeline
Accounts Payable Specialist
Sierra Pacific Industries
06.2024 - Current
Order to Cash Analyst
Levi Strauss & Co.
09.2023 - 03.2024
Office Assistant
Apex Disposal and Recycling
01.2023 - 06.2023
Global Freight Operations Associate
Wayfair
01.2022 - 01.2023
Large Parcel Support Associate
Wayfair
08.2019 - 01.2022
Customer Service Manager /Associate
Hobby Lobby
09.2017 - 08.2019
Teller
JP Morgan Chase
02.2016 - 03.2017
Certificate - Cosmetology
Northwest College of Beauty
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