Alishia Curry
Bowling Green,MO
Summary
Adept at optimizing operations and enhancing customer satisfaction, I leveraged inventory management and sanitation protocols at Maple Grove Lodge to significantly reduce food waste and maintain high standards of cleanliness. My collaborative approach and problem-solving abilities have consistently improved team efficiency and patient care coordination, showcasing a commitment to excellence and a results-driven mindset.
Overview
7
7
years of professional experience
Work History
Assistant Dietary Manager/Cook
Maple Grove Lodge
01.2024 - 09.2024
- Ensured timely delivery of meals by optimizing daily production schedules according to patient needs and facility requirements.
- Streamlined kitchen operations for increased efficiency by implementing new inventory management processes.
- Reduced food waste significantly by implementing portion control measures and efficient meal preparation techniques.
- Assisted in budget management, ensuring cost-effective purchasing decisions without sacrificing quality or nutrition standards.
- Facilitated open lines of communication between kitchen staff and healthcare providers to address concerns promptly and effectively.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
Meat/Produce Associate
Walmart
11.2022 - 01.2024
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted with monthly inventory counts.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Participated in ongoing training sessions to stay current on industry trends, best practices for handling fresh produce, and latest company initiatives.
- Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
- Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
- Streamlined restocking processes with effective communication between staff members regarding product needs and availability.
- Kept tidy and organized area to comply with cleanliness standards.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Dietary Aide
Maple Grove Lodge
02.2019 - 04.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Discarded outdated food products and maintained waste disposal procedures.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Maintained effective supply levels by monitoring food stock and dry goods.
Call Center Representative
Speed Commerce
06.2018 - 12.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Manage multiple computer programs on two screens
- Contacted doctor offices to verify prescriptions and request customers information
Cashier
Walmart
08.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
High School Diploma -
Bowling Green High School
Bowling Green, MOSkills
- Food Safety Regulations
- Sanitation protocols
- Meal Preparation/ Food presentation
- Patient Care Coordination
- Recordkeeping skills
- Inventory Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint Handling
- Team Collaboration
Timeline
Assistant Dietary Manager/Cook
Maple Grove Lodge
01.2024 - 09.2024
Meat/Produce Associate
Walmart
11.2022 - 01.2024
Dietary Aide
Maple Grove Lodge
02.2019 - 04.2022
Call Center Representative
Speed Commerce
06.2018 - 12.2018
Cashier
Walmart
08.2017 - 05.2018
High School Diploma -
Bowling Green High School
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