Alishia Graban
Columbus
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Professional property management specialist with strong background in maintenance, tenant relations, and facility operations. Known for flexibility and reliability, adept at team collaboration and achieving consistent results. Skilled in troubleshooting, preventive maintenance, and customer service, bringing proactive approach to every task. Highly organized and adaptable, always ready to meet changing needs and ensure optimal property management.
Overview
10
10
years of professional experience
Work History
Operations Manager
Jager Management
10.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in budget planning for property management expenses, optimizing resource allocation for maximum efficiency.
- Supported property management team in achieving occupancy goals through effective coordination of unit turnovers and prompt response to inquiries from prospective tenants.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Ensured compliance with local, state, and federal regulations, mitigating potential legal issues related to property management practices.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
- Handled property management duties for investor clients, including tenant screening, rent collection, and maintenance coordination.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
- Increased tenant satisfaction by implementing efficient property management processes and addressing maintenance concerns promptly.
- Collaborated with property management team to address facility needs, resulting in improved tenant retention rates.
Leasing Agent
Jager Management
06.2021 - 10.2023
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Conducted informative and personalized tours, resulting in new leases.
- Received rent payments and tracked transactions in accounting software.
- Checked rental eligibility by following company's verification process.
- Encouraged prospective tenants to fill out applications after property tours.
- Detailed application requirements and answered questions from prospective tenants.
- Used conflict resolution skills to quickly resolve issues among residents.
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
Stay at Home Mother
Stay At Home Mom
04.2015 - 06.2021
Education
Bachelor of Arts - Liberal Studies: Humanities And Social Science
Rowan University
08.2014
Associate of Arts - Education
Burlington County College
05.2012
High School Diploma -
Burlington City High School
06.2009
Skills
- Customer Service
- Business Development
- Staff Management
- Account Management
- Leasing Terms and Specifications
- Leasing and Sales
- Background Check Process
- Lead Conversion
- Team Building
- Training and Mentoring
- Sales and Marketing Aptitude
- Application Management
- Community Engagement
- Resident Assistance
- Marketing and Advertising
- Property Management
- Background Checks
- Property Inspections
- Administrative Oversight
- Reporting and Correspondence
- Relationship Building
- Event Planning
- Administrative Support
- Team Collaboration
- Phone and Email Etiquette
- File Management
- Telephone and Email Etiquette
- Clear Communication
- Property Marketing
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Inventory management
- MS office
Timeline
Operations Manager
Jager Management
10.2023 - Current
Leasing Agent
Jager Management
06.2021 - 10.2023
Stay at Home Mother
Stay At Home Mom
04.2015 - 06.2021
Associate of Arts - Education
Burlington County College
High School Diploma -
Burlington City High School
Bachelor of Arts - Liberal Studies: Humanities And Social Science
Rowan University
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