Alishia Henry
Grand Prairie,TX
Summary
Personable and dedicated hard worker with extensive experience in the Customer Service industry. Team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain punctuality with a smiling face. Enthusiastic and results-oriented with demonstrated passion for building relationships, customer satisfaction and safety.
Overview
8
8
years of professional experience
Work History
Server
First Watch Daytime Cafe
Mansfield, TX
05.2022 - Current
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Set up tables in between patrons to reduce wait times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Flight Attendant
Envoy Air Inc.
Irving, TX
09.2022 - 12.2024
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Enforced FAA and airline rules with passengers in business, economy and first class.
- Executed menu and drink orders to meet preferences of passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Followed safety, passenger and supply pre-flight checklists.
Starbucks Manager
Tom Thumb Food and Pharmacy
Duncanville, TX
05.2021 - 02.2022
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Set challenging yet attainable goals to encourage continuous staff development.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Delivered service and support to each customer, paving way for future business opportunities.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
File Maintenance Clerk
Tom Thumb Food and Pharmacy
Duncanville, TX
10.2020 - 05.2021
- Reviewed files to check for complete and accurate information.
- Scanned and filed forms, reports, correspondence and receipts.
- Destroyed outdated and protected information in digital and physical formats.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Administrative Coordinator
Tom Thumb
Duncanville
03.2019 - 11.2020
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
- Debit, credit, and total accounts on computer spreadsheets and databases using specialized accounting software.
- Prepare and process payroll information.
- Perform general office duties such as filing, answering telephones, and handling routine correspondence.
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
Service Supervisor
Tom Thumb
Duncanville
11.2017 - 03.2019
- Assign employees to specific duties.
- Instruct staff on how to handle difficult and complicated sales.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Cashier
Tom Thumb
Duncanville
08.2017 - 11.2017
- Maintain clean and orderly checkout areas and complete other general cleaning duties.
- Greet customers entering establishments.
- Issue receipts, refunds, credits, or change due to customers.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Education
Duncanville High School
10.2019
High School Diploma -
PACE High School
11.2019
Some College (No Degree) - CORE
Mountain View College
Dallas, TXSkills
- Conflict Resolution Expertise
- Effective Communication
- Training and Development
- Customer relations
- Conflict mediation
- Safe alcohol service
- Passenger safety management
- Strong work ethic
Timeline
Flight Attendant
Envoy Air Inc.
09.2022 - 12.2024
Server
First Watch Daytime Cafe
05.2022 - Current
Starbucks Manager
Tom Thumb Food and Pharmacy
05.2021 - 02.2022
File Maintenance Clerk
Tom Thumb Food and Pharmacy
10.2020 - 05.2021
Administrative Coordinator
Tom Thumb
03.2019 - 11.2020
Service Supervisor
Tom Thumb
11.2017 - 03.2019
Cashier
Tom Thumb
08.2017 - 11.2017
Duncanville High School
High School Diploma -
PACE High School
Some College (No Degree) - CORE
Mountain View College
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