Alishia Richardson
Cincinnati
Summary
First job was at the Cincinnati Duke Energy Convention Center in the end of 2006. Worked there for three years, working two other departments. Cashier, and Catering also helped in coffee service department. Next job was the Millennium Hotel, Red Lobster, also McCormick & Schmick, Later, University Of Cincinnati remained on campus for 10 years now.
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
16
16
years of professional experience
Work History
Catering Server
Deleware North
02.2024 - Current
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Bartending when needed.
CEO
Di’Ali Rich LLC
12.2021 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Designing copper jewelry.
- Making holistic products from herbs.
- Making candles.
- Handle all business related issues.
- Ship all orders.
- Makes sales and contact customers.
- Public speaking online platforms.
- Dealing with different mental state of individuals.
Housekeeper
University Of Cincinnati
04.2021 - 06.2023
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Returned emptied garbage receptacles to proper locations.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
Lead food service worker
ARAMARK, Higher Education
07.2013 - 10.2020
- Trained 20 new employees quarterly
- Worked as team member performing cashier duties, product assistance and cleaning
- Generated sales and inventory reports in Excel with data from variety of sources, maintaining 100% accuracy rate.
- Followed food safety practices and sanitation guidelines.
- Trained new staff on food preparation and safety procedures.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Banquet Server
Charlotte Convention Center
10.2017 - 10.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and safe work environment.
- Inspected dishes and utensils for cleanliness.
- Carried out professional service, retaining polite and friendly approach at all times.
- Set up banquet tables and chairs based on event requirements.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Served meals to customers according to established guidelines.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Restaurant Waiter
Buffalo Wild Wings
06.2017 - 09.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Trained new servers on restaurant policies and procedures.
- Answered customers' questions, recommended items, and recorded order information.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Banquet Server
Millennium Hotels & Resorts
10.2009 - 07.2012
- I started at the Millennium Hotel as a busser, they terminated the position after a 18 months of employment
- While
- I worked as a busser I also help with room service and catering
- Once they terminated the busser position, I was offered to be rehired as Bistro server
- I also continued to help in other departments.
Education
GED -
Westren HIlls High School
Cincinnati, OH04-2006
Skills
- Up-selling
- POS systems
- Cooperative team player
- Multitasking
- Speedy and efficient
- Team player
- Inventory management
- Strong leadership capability
- Safe food handling practices
- Product displays Food preparation
- Espresso machine operation
- Relevant Experience
- Trained 20 employees in 12 months I received employment of the Month at University of Cincinnati in 2014 I was
- Promoted while being with that same company in six months I also had a customer write a comment card front
- And back complemented me on how positive my attitude is, how I engage with the staff and customers Customer
- Service
- Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Timeline
Catering Server
Deleware North
02.2024 - Current
CEO
Di’Ali Rich LLC
12.2021 - Current
Housekeeper
University Of Cincinnati
04.2021 - 06.2023
Banquet Server
Charlotte Convention Center
10.2017 - 10.2019
Restaurant Waiter
Buffalo Wild Wings
06.2017 - 09.2018
Lead food service worker
ARAMARK, Higher Education
07.2013 - 10.2020
Banquet Server
Millennium Hotels & Resorts
10.2009 - 07.2012
GED -
Westren HIlls High School