Alishia Rolle
Hollywood,FL
Summary
Customer-oriented, strategic-thinking sales professional and entrepreneur with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections.
Overview
6
6
years of professional experience
Work History
Health Care and Billing Recovery Team Lead
Performant Financial Corporation
02.2020 - Current
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities.
Assistance Coordinator/Team Lead
GMMI
11.2018 - 02.2020
- Assist Federal Employees Overseas and providers with Guarantee of Benefit Letters to obtain medical service
- Research and escalate outstanding medical claims using FEP Retrieval system
- Handled and assigned all e-mails and faxes in the Assistance Coordinator team Inbox
- Reviewed all incoming requests from clients, patients, providers, and colleagues
- Uploaded medical records and invoices in VCC system and forward documents to the medical team and claims team for review
- Responsible for handling call escalations in the absence of a supervisor
- Monitored calls and provided feedback to employees
- Verified member eligibility and benefits in Member 360.
Patient Concierge
Mia Aesthetics
04.2018 - 10.2018
- Acted as an ambassador to 300 patients providing them with answers to all their questions and concerns, made schedule changes, and guide them through the process
- Processed payments using Quick Books and email invoices to the patients
- Made sure all lab orders were sent out to each patient and completed in a timely manner.
Education
Bachelor of Science - Business Administration
Post University
Waterbury, CT04.2025
High School Diploma -
Moore Traditional School
Louisville, KY01.1996
Skills
Conflict and dispute resolution
Microsoft Office
Excellent communication
Time management
Computer proficient
Quick learner
Active listening
Technologically savvy
Courteous demeanor
Inbound and outbound calling
Team Player
Help desk
Medical Terminology
Project Management
Leadership
Leading Team Meetings
Improvement plan knowledge
Performance monitoring
Mentoring
Safety processes and procedures
References
Available upon request
Timeline
Health Care and Billing Recovery Team Lead
Performant Financial Corporation
02.2020 - Current
Assistance Coordinator/Team Lead
GMMI
11.2018 - 02.2020
Patient Concierge
Mia Aesthetics
04.2018 - 10.2018
Bachelor of Science - Business Administration
Post University
High School Diploma -
Moore Traditional School
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