Alishia Smith
Woodbridge,VA
Summary
Dependable team player successful at managing multiple priorities with a positive attitude and high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Realtor
Keller Williams
01.2022 - Current
- Achieved 2 years of successful real estate experience
- Dedicated to delivering exceptional service and ensuring successful real estate transactions
- Collaborated effectively with cross-functional teams to streamline processes and enhance client experiences
- Demonstrated mastery in negotiation, resulting in favorable terms for clients and increased closing rates
- Wrote contracts to outline sales and purchases of properties
- Advised and informed prospective clients on current market activities and conditions
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Established and nurtured strong client relationships, leading to loyal client base and referrals
Manager
ERA
05.2015 - 08.2022
- Established and successfully operated small business focused on running errands for busy individuals, allowing them to optimize their time and productivity
- Demonstrated excellent organizational and time management skills in coordinating various tasks, including shopping, deliveries, and administrative support
- Successfully serviced 10-12 clients daily within 8 hr time frame
- Maintained high level of customer satisfaction by consistently exceeding client expectations and providing personalized service
- Managed all aspects of business, from client acquisition and scheduling to financial management, resulting in steady growth and profitability
- Each year workload increased by 25 percent.
Customer Service Representative
Geico Insurance Company
01.2013 - 11.2014
- Served as primary point of contact for high-risk umbrella policyholders, ensuring their insurance needs were met effectively and professionally
- Conducted thorough risk assessments, policy reviews, and underwriting tasks to evaluate and manage insurance coverage for clients
- Demonstrated exceptional problem-solving skills in resolving customer inquiries, concerns, and claims promptly
- Cultivated strong client relationships, resulting in high customer retention rate and increased customer satisfaction
- Collaborated with cross-functional teams to streamline processes, contributing to 15% reduction in turnaround time for policy issuance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
Education
Associates of Arts in Business Administration - Business Administration And Management
Northern Virginia Community College
Alexandria, VA05.2011
Skills
- Excellent Customer Service
- Customer Relationship Management
- Risk Assessment and Underwriting
- Problem Solving
- Time Management
- Professional
- Confidential
- Business Management
- Communication Skills
- Detail-Oriented
- Reliability
- Buyer Contracts
Timeline
Realtor
Keller Williams
01.2022 - Current
Manager
ERA
05.2015 - 08.2022
Customer Service Representative
Geico Insurance Company
01.2013 - 11.2014
Associates of Arts in Business Administration - Business Administration And Management
Northern Virginia Community College