Alishuja Zamani
Sterling ,VA
Overview
3
3
years of professional experience
Summary
Developed strong customer service skills in fast-paced airport setting, focusing on resolving passenger issues and ensuring seamless travel experiences. Effective in multitasking and managing time-sensitive situations, contributing to operational efficiency. Seeking to transition into new field, bringing background of reliability and adaptability.
Friendly and energetic with talent for assisting diverse passengers and ensuring smooth airport experiences. Understanding of airline policies and proficiency in handling ticketing systems and customer inquiries. Dedicated to enhancing passenger satisfaction through efficient and courteous service.
Offering excellent interpersonal skills and passion for providing exceptional customer service, eager to learn and develop in airport environment. Produces solid understanding of airline protocols and efficient use of reservation systems. Ready to use and develop communication and problem-solving skills in Desired Position role.
Work History
Airport Passenger Service Agent
ABM Aviation
Sterling VA
08.2023 - Current
- Assisted passengers with check-in procedures and baggage handling.
- Coordinated boarding processes to ensure timely departures.
- Provided exceptional customer service during peak travel periods.
- Resolved passenger inquiries and issues efficiently and professionally.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Maintained compliance with safety regulations and airline policies.
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
Education
No Degree -
Mahmoud Tarzi
AfghanistanLanguages
English
Professional Working
Timeline
Airport Passenger Service Agent
ABM Aviation
08.2023 - Current
No Degree -
Mahmoud Tarzi