ALISI FEOFA’AKI LIU-TAUKAVE
Elk Grove,CA
Summary
An experienced Administration Executive with over 25 years of excellent customer service skills and a strong background in administrative support, clerical tasks, and corporate governance. Proficient in staff recruitment, training, and onboarding, and experienced in providing secretarial and administrative support to lawyers and staff. Skilled in organizing meetings, events, and conferences, and adept in travel logistics and accommodation arrangements. Expertise in handling communications, managing legal and regulatory compliance, and promoting ethical conduct and good corporate governance. Holds a Professional Diploma in Business Management, a certificate in Human Resource Management, and is currently pursuing an MBA from the University of the South Pacific. Known for being dependable, disciplined, accountable, and punctual, with the ability to cope under pressure, meet deadlines, and solve problems effectively. Bilingual in Tongan and English.
Overview
27
27
years of professional experience
Work History
Administration Executive
Munro Leys Lawyers and Notaries Public
Suva, Fiji
01.2016 - 01.2026
- Successfully recruited, trained, and onboarded new staff members, ensuring a smooth transition and integration into the organization.
- Supervised front office staff, and provided support to meet their needs, ensuring efficient and effective daily operations.
- Provided secretarial and administrative support to lawyers and staff, maintaining accurate records and ensuring compliance with legal and regulatory requirements.
- Oversaw annual community projects initiatives, coordinating efforts and fostering positive community engagement.
- Managed staff and administration filings, ensuring proper documentation and organization information.
- Organized Partners meetings, client luncheons, and corporate events, drafting agendas and minutes and facilitating effective communication.
- Coordinated company events, conferences, and special projects, ensuring execution and successful outcomes.
- Arranged travel logistics, accommodations, and itineraries for management and solicitors.
- Utilized outlook to schedule interviews and provide back up support to Office Manager / Administration Manager.
- Assist in Payroll processing and collection of outstanding debtor accounts.
- Provide clerical support to all staff, handling incoming and outgoing communications, including emails, phone calls, and written correspondence.
- Organized renewals of annual membership for the firm and relevant licenses and regulations.
- Handled all lodgments and queries related to staff medical insurance applications, risk claims, staff travel insurance and term life renewals.
- Drafting of employment confirmation, and visa letters.
- Promoted ethical conduct and good corporate governance practices throughout the firm, fostering a positive and professional work environment.
- Identified high-value responsibility gaps and crafted six original resume statements. These statements reflect the expected responsibilities of a senior professional in this context while mirroring your writing style.
- Streamlined legal document preparation processes to enhance accuracy and reduce turnaround times for client deliverables.
Quality Analyst
Mindpearl Limited
Nasinu, Fiji
01.2009 - 01.2016
- Designed and developed refresher training for ongoing quality improvement, resulting in a 20% increase in overall quality scores.
- Prepared comprehensive Team Leader audit reports, escalation reports, and conducted calibration meetings, identifying areas of improvement and implementing performance enhancement strategies.
- Conducted quality inspections and audits on all events, providing individual feedback to team members and suggesting actionable improvement strategies.
- Evaluated systems, analyzed data, and established quality control procedures, resulting in a 15% reduction in errors and improved overall efficiency.
- Provided detailed quality feedback to supervisors and trainers, facilitating continuous improvement and skill development.
- Generated timely reports on quality results and recommendations for improvements, ensuring transparency and accountability to management and clients.
- Handled complaints, errors, and investigations, resolving issues promptly and effectively to maintain customer satisfaction.
- Acted as Team Leader on duty as operationally required. Providing technical support and handling escalated customer calls for customer service excellence.
Reservationist / Dispatcher
Gateway LLC
Burlingame, CA
01.2010 - 01.2011
- Efficiently scheduled and dispatched workers and service vehicles to appropriate locations based on customer specification and needs.
- Relay work orders, messages, and information to drivers using two-way radios communication and coordination.
- Monitored personnel and vehicle locations, coordinating schedules, while determining the necessary type and quantity of vehicles needed for work orders.
- Ensure prompt vehicle returns at end of shift, maintaining accountability and minimizing downtimes.
- Processed reservations through various channels, including email, mail, phone and GPS systems while handling cancellations, modifications, and advance deposits to maintain accurate records.
- Handled daily e-cor, responding to inquiries while proofreading all communication for accuracy and professionalism.
- Maintain high levels of organization and attention to detail ensuring error free reservation processing.
- Directed dispatching, routing, and tracking of fleet vehicles.
Relations / Dispatcher
Auto Knight
San Carlos, CA
01.2006 - 01.2008
- Efficiently received and recorded emergency and non-emergency calls, and addressed problems and requests by providing adequate solutions, demonstrating strong problem-solving skills.
- Prioritized calls based on urgency and importance, utilizing GPS, radio systems, and telecommunications tools to dispatch crews and vehicles to appropriate locations, minimizing response time.
- Provide field units with relevant information about orders, traffic, obstacles, and requirements, enabling them to perform their duties effectively.
- Maintained detailed logs and records, activities, and other relevant information of data.
- Negotiated for compliant and non-compliant glass and dent claims and ensured the accuracy and quality of data in the vendor maintenance system facilitating efficient workflow.
Special Services Associate
Expo Design Center / Home Depot
East Palo Alto, CA
01.2001 - 01.2003
- Managed and audited purchase orders for the HD stores and organized delivery of orders.
- Prepare daily batch sales reports, and coordinate daily, weekly deliveries to customer stores, working closely with project teams.
- Demonstrated strong multitasking skills by handling keyboarding, order intake and scheduling tasks.
- Proactively addressed service failures and customer concerns, providing timely feedback to each department and assisting store level associates with product inquiries.
- Maintained POP stock, provided training to customer service reps and performed administrative duties as needed.
- Identified customer needs and participated in social club activities in line with training directives.
- Provided exceptional customer service by utilizing in-depth knowledge of company products, programs and effectively communicating with both internal and external team members.
Centre Agent
Professional Communications
Palo Alto, CA
01.1999 - 01.2001
- Managed incoming telephone calls from patients, efficiently scheduling appointments and ensuring optimal utilization of physician timeslots.
- Use of computer systems to access and update patient information, maintaining accurate and up-to-date records.
- Communication of add-ons, delays, cancellations, and no shows to the Clinical Coordinator to minimize disruptions.
- Provide clear and detailed information to callers regarding practice policies and procedures, guiding them on necessary preparations for appointments.
- Explanation of fees, and patient financial responsibilities, and existing balances.
- Maintained strict confidentiality of patient information, adhering to medical record-keeping and data protection protocols.
- Managed general filing systems, both electronically and manually, ensuring organized and easily accessible records.
- Prioritized quality of service overtime saving measures, ensuring callers receive attentive and helpful assistance.
- Assist with other general administrative tasks as directed, including checking and responding to voicemail, managing patient accounts, and performing data processing and filing duties.
Education
MBA - Human Resource
University of South Pacific
Laucala Campus, Fiji01-2024
USP Pacific TAFE
Walu Bay, Fiji01-2019
Munro Leys In-House
Suva, Fiji01-2019
MindPearl In House Training
Nasinu, Fiji01-2016
San Leandro High School
San Leandro, CA 01-2008
Regional Occupational Programs
East Palo Alto, CA01-2007
High school Diploma -
Menlo Atherton High School
Palo Alto, CA01-2002
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
ASSOCIATION
- Habitat for Humanity, Sponsored and assisted in constructing a new evacuation building for residents of Nayuvatoga Village.
- South Pacific Cultural Arts, Volunteered in performing arts programs for children under 10, assisted with clothing design, and managed menu preparation.
- LDS Mormon Congregation, Environmental initiative participant, involved in beach clean-ups and trash collection along Interstate Highways.
- Rebuilding Together, Community service project with Habitat for Humanity, supporting lower-middle-class families by painting, assisting with carpentry, and dismantling walls.
Timeline
Administration Executive
Munro Leys Lawyers and Notaries Public
01.2016 - 01.2026
Reservationist / Dispatcher
Gateway LLC
01.2010 - 01.2011
Quality Analyst
Mindpearl Limited
01.2009 - 01.2016
Relations / Dispatcher
Auto Knight
01.2006 - 01.2008
Special Services Associate
Expo Design Center / Home Depot
01.2001 - 01.2003
Centre Agent
Professional Communications
01.1999 - 01.2001
MBA - Human Resource
University of South Pacific
USP Pacific TAFE
Munro Leys In-House
MindPearl In House Training
San Leandro High School
Regional Occupational Programs
High school Diploma -
Menlo Atherton High School