Alisia Brown
Secrtary
Lithonia,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Emergency Room Unit Clerk
Grady Memorial Hospital
Atlanta, GA
04.2016 - Current
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Front Desk Receptionist
Hampton Inn Suites
Dunwoody, GA
2023.08 - 2023.11
- Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Cashier
Krogers
Lithonia, GA
12.2022 - 06.2023
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Sales Associate
Rainbow Clothing Store
Lithonia, GA
02.2021 - 05.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Package Handler
Amazon
Ellenwood, GA
10.2019 - 01.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Unpacked and repacked items in different quantities and configurations for shipment.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY 09.2004 - 06.2008
High School Diploma -
Penn Foster Career School
Scranton, PA 11.2017 - 12.2017
Skills
- Handheld Computer Device Software
- Total Payment Calculation
- Coin and Currency Counting
- Shipment Procedures
- Critical Thinking
- Customer Service
- Emergency Room Services
- Answer Telephones
- Adaptable and Flexible
- Teamwork and Collaboration
Timeline
Front Desk Receptionist
Hampton Inn Suites
2023.08 - 2023.11
Cashier
Krogers
12.2022 - 06.2023
Sales Associate
Rainbow Clothing Store
02.2021 - 05.2022
Package Handler
Amazon
10.2019 - 01.2020
High School Diploma -
Penn Foster Career School
11.2017 - 12.2017
Emergency Room Unit Clerk
Grady Memorial Hospital
04.2016 - Current
High School Diploma -
Hillcrest High School
09.2004 - 06.2008