Alisia Cortez Wright
Indianapolis,IN
Summary
Diligent Desired Position with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Kittle Property Group
09.2024 - Current
- Fair Housing, Sec 42 LITHTC Affordable Housing experience
- Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
- Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency
- Developed and implemented emergency response plans, ensuring the safety and well-being of tenants in the event of unforeseen circumstances
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
- Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
- Implemented preventative maintenance programs, extending the lifespan of property systems and reducing overall maintenance costs
- Conducted regular staff training sessions for property maintenance and management personnel, enhancing team productivity and performance
- Developed and maintained positive relationships with property owners, providing regular updates on property performance and financial outcomes
- Implemented security measures, such as surveillance systems and access control, ensuring the safety and security of both tenants and property assets
- Stayed updated on industry trends, market conditions, and legal regulations, adapting property management strategies accordingly
- Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks
- Implemented technology solutions to enhance tenant communication and streamline administrative processes, improving overall tenant satisfaction
- Implemented a proactive rent collection process, reducing late payments by XX% and improving overall cash flow
- Collaborated with real estate agents and brokers to market and lease available properties, optimizing occupancy rates and rental income
Assistant Property Manager
Hayes Gibson Property Services
05.2024 - 09.2024
- Perform all functions related to residency inquiries including telephone and in-person inquiries and maintain records of inquiries
- Conducts apartment and general property tours, greet future residents, take applications, deposits, information verifications
- Follow-up with all future residents
- Furnish and explain written material to prospective applicants and residents
- Screen, interview, and notify applicants of application status per established procedures from the Equal Housing Opportunity (EHO) and Fair Housing and any applicable program regulations
- Maintain and manage an active waiting list of applicants for the property
- Conduct marketing surveys and make marketing recommendations based on an analysis of the surveys
- Compose Flyers and other media for use in promoting residency
- Create and develop promotional ideas and materials
- Prepare a quarterly marketing plan for the property
- Contact community employers, real estate agencies, and others as a part of the community outreach program
- Complete all necessary applicant and resident documentation for regulated affordable housing programs
- Assist with completing any required reports for compliance with regulated affordable housing programs
- Prepare response to the findings from (MOR) and REAC inspections
- Prepare for Management Operations Review (MOR) REAC inspections
- Assist with in maintaining all aspects of property operations
- Ensure the office, business center, clubhouse, models, target apartments and make ready apartments are in perfect condition
- Clean, vacuum and dust as needed
- Physically inspect property when on grounds pick up litter, and report any service needs to
Property Manager/Leasing Agent
Stallard & Associates
03.2023 - 12.2023
- Office duties
- Lease consultations
- Creating and maintaining accounts for applicants and residents
- Submitted applications
- Approval of applications
- Sending and receiving all correspondence
- Scheduling and giving tours
- Maintenance the function and integrity of properties
- Rehabilitation of properties for future unit turns
- Submitting payments and balancing residential accounts
- Preparing leases
- Uploading leases and increasing rental rates
- Send rental and utility statements
- Marketing Properties
- Working with several marketing companies
- Used several different electronic applications simultaneously
- Submitted information for background checks for pre-approvals
- Created Reports
- Attended weekly meetings
- Trained employees
- Customer Service
- Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
- Implemented cost-effective maintenance strategies, resulting in a reduction in property maintenance expenses
- Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Implemented a tenant retention program, resulting in an increase in lease renewals and a reduction in vacancy rates
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Managed and optimized property budgets, tracking income and expenses, and implementing financial strategies that resulted in an improvement in overall property profitability
- Implemented a proactive rent collection process, reducing late payments and improving overall cash flow
- Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency
- Developed and implemented emergency response plans, ensuring the safety and well-being of tenants in the event of unforeseen circumstances
- Conducted market analysis to set competitive rental rates, contributing to increased property revenue and market competitiveness
- Implemented sustainable and energy-efficient practices, resulting in a reduction in utility costs and contributing to the property's environmental responsibility
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
- Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
- Implemented preventative maintenance programs, extending the lifespan of property systems and reducing overall maintenance costs
- Collaborated with the marketing team to develop and implement effective marketing strategies, resulting in a reduction in property vacancy rates
- Conducted regular staff training sessions for property maintenance and management personnel, enhancing team productivity and performance
- Developed and maintained positive relationships with property owners, providing regular updates on property performance and financial outcomes
- Implemented security measures, such as surveillance systems and access control, ensuring the safety and security of both tenants and property assets
- Participated in community outreach programs, representing the property and building positive relationships with the local community
- Stayed updated on industry trends, market conditions, and legal regulations, adapting property management strategies accordingly
- Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks
- Conducted regular market research and competitive analysis to identify opportunities for property improvement and differentiation
- Implemented technology solutions to enhance tenant communication and streamline administrative processes, improving overall tenant satisfaction
Removal Tech/Transport Driver
Keller Mortuary Service
09.2022 - 02.2023
- Safely drives company owned professional vehicles to perform 'first call' removals of deceased in accordance with local and state laws as well as company policies and procedures
- Follows processes for chain-of-custody, paperwork, and deceased identification
- Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
- For home removals, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation
- Follows company procedures in removing soiled garments, bedding, or other materials; leaves a warm and courteous first impression
- Enters deceased event information into proprietary software according to company procedures
- Transports caskets to airports, care centers, or funeral homes; assists with moving caskets
- Honorable Mentions Per- IU University Hospital Anatomical Donation Program praised my care for a decedent and their family's wishes
Vault Teller 1
Fifth Third Bank
01.2020 - 01.2021
- Receive customer and banking center deposits from armored carriers and balance the deposits to the accompanying manifest
- Process/balance the individual deposits using the compass and a desktop currency counter
- Includes some data entry of checks and counting coins
- Transfer fed ready currency to the main vault teller and loose currency to the high-speed sorter following established procedures and controls
- Prepare/send documentation to the secret service on counterfeit items
- File and/or mail copies of deposit tickets and adjustments to customers
- Consistently balance work processed
- Take the initiative to find and correct outages and to enlist help as needed
- Maintain a position of trust and responsibility by keeping all customer business confidential
Office Manager/Service Writer
Car Tech Inc.
05.2019 - 01.2020
- Set repair performance goals for the day/week/month
- Organized workflow
- Monitored employees productivity
- Provided feedback to upper management and customers
- Resolved complaints and issues
Property Manager/Real Estate Agent
Heritage Financial Group
01.2018 - 08.2018
- Hands on construction management for resale of manufactured housing, ground's keeping, landscaping, management and maintenance to repair, preserve and increase the value of the WWTP, 80 acres of commercial land, with 2 lakes with lift stations, over 150 residential properties, company vehicles, office, garage, vehicle storage area and banquet hall
- Scheduled and supervised inspections and maintenance programs with the EPA, OSHA, technicians, utility companies, vendors/contractors and staff
- Designed and implemented sales and effective marketing initiatives for existing and potential residents to maximize sales, rental income and occupancy
- Scheduled open house and community visits, review and approved all prospective tenant applications
- Collected and or refunded community fees; application fees, site rent, water/sewer and trash, down payments mortgage and escrow fees
- Interviewed, hired, trained and performance management of all onsite staff
- Ordered, purchased and delivered all construction, office, maintenance, decorative and advertisement materials, supplies and tools
- Paid all delinquent and current mobile home property taxes for vacant unoccupied sites
- Evaluated homes for removal, demolition, purchasing, rehabilitation and resale
- Monitored and ensured compliance with all rules of occupancy and community guidelines
- Responded to, investigated and resolved all tenant concerns
- Activated, monitored and deactivated residential and vacant site utility accounts
- Negotiated, prepared, filed, notarized, delivered and monitored all legal documents relating to tenant occupancy, warranty work, residential purchases, real estate purchasing, sales, titles, legal counsel correspondence and property taxes
- Reviewed and reconciled AP and AR for residents, vendors, contractors, staff and legal professionals
- Presented daily updates and correspondence to the corporate office personnel, management, and lenders as well as monthly management reports on administrative duties, financial situations and conditions of the property
- Requested and acquired licenses and paid fee associated for new home set up and mobile home titles
- Adhered to all federal, state, city, county, townships and private property guidelines, codes, policies, procedures, regulations and laws as well as initiated all court filings and litigated all court proceedings
- Supervised new home set up, demolition and home removals in community
- Created and maintained resident accounts in Rent Manager and maintained resident files in office
- Secured the community with regular patrolled security
- Organized community and employee relations to ensure quality customer service
- Deposited all payments to the bank
- Traveling, general office duties, shipping packages, service orders for rental properties
Revenue Cycle Patient Financial Navigator
IU Health/RCS PFN
03.2016 - 09.2017
- Patient registration, encounter and patient profile creation
- Insurance verification, requested, obtained and financially cleared insurance authorizations
- Implemented denial prevention strategies
- Maintained business partner compliance and customer service
- Hospital integration and software support
- General office duties
- Collected current payments and outstanding balances
- Created and ran tracking tables and reports designed PowerPoint presentations
- Trained new hires
- Launched the 'LifeLine' project for IU Health
- Produced process improvement strategies for new and existing projects
- Generated FINs and MRNs for patients and employees
- Generated and printed labels for patient's clinical reports
Education
Certification in Office Specialist -
Kaplan CollegeMedical
Indianapolis, IN04.2011
Skills
- Property management
- Yardi
- Performance Management
- Fair Housing Regulations
- Software Troubleshooting
- Office Management
- Management
- Construction Management
- Accounting
- Negotiation
- Accounts Receivable
- Process Improvement
- Accounts Payable
- Bookkeeping
- Market Research
- Appfolio
- Property leasing
Certification
- Driver's License, Valid
- Certified Notary Public, 02/01/18 to 06/01/30
Professional Summary - Objective Statement
To ensure that operations are carried out productively for profitability and sustainable growth.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Property Manager
Kittle Property Group
09.2024 - Current
Assistant Property Manager
Hayes Gibson Property Services
05.2024 - 09.2024
Property Manager/Leasing Agent
Stallard & Associates
03.2023 - 12.2023
Removal Tech/Transport Driver
Keller Mortuary Service
09.2022 - 02.2023
Vault Teller 1
Fifth Third Bank
01.2020 - 01.2021
Office Manager/Service Writer
Car Tech Inc.
05.2019 - 01.2020
Property Manager/Real Estate Agent
Heritage Financial Group
01.2018 - 08.2018
Revenue Cycle Patient Financial Navigator
IU Health/RCS PFN
03.2016 - 09.2017
Certification in Office Specialist -
Kaplan CollegeMedical
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