Alisia Lee
South Holland,IL
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Tinley Park, Illinois
11.2023 - Current
- Monitored security cameras to identify and respond to suspicious activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Reported safety hazards for remediation response.
- Responded to alarms and conducted investigations as required.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched individuals and baggage for weapons and other prohibited items.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Searched bags manually to identify prohibited items and contraband.
- Documented security-related situations and submitted in-depth reports to superiors.
- Investigated all reported incidents of theft or vandalism on premises.
General Merchandiser
Target
Homewood, Illinois
09.2021 - 01.2025
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Assisted customers with product selection and answered inquiries about product features.
- Stamped price tags on merchandise, referring to official price lists.
- Trained new employees on proper handling of merchandise in accordance with company policies.
- Monitored inventory levels and adjusted stocking accordingly.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Operated forklift and pallet jack to transport heavy loads.
- Compared merchandise invoices to items actually received.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Organized product displays in retail stores according to company guidelines.
- Resolved any customer complaints or disputes regarding merchandise returns or refunds.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Maintained accurate records of all transactions related to merchandise purchases.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Cashier
Wendys Restaurant
Alsip, Illinois
07.2019 - 06.2023
- Processed customer payments quickly and returned exact change and receipts.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Performed other duties as assigned by management.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Built and maintained productive relationships with employees.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Collected payments and provided accurate change.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2018
Some College (No Degree) - Dental Assistant
Career Step
Online Skills
- Stationary surveillance
- Investigation documentation
- Arrest procedures
- Visitor tracking
- Identification verification
- Premises patrol
- Security systems
- Drawer balancing
- Product restocking
- Returns processing
- Customer assistance
- Clear communication
- Data entry
- Reports and documents
- Cash register systems
- Complaint resolution
- Refunds and exchanges
- Currency counting
- Upselling techniques
- Multitasking and organization
- Inventory control
- Dependability and reliability
- Payment collection
- Staff training
- Attention to detail
- Basic math
- Patience and empathy
- Team collaboration
- Customer relations
- Professionalism and courtesy
- Cash management
Timeline
Security Officer
Allied Universal Security Services
11.2023 - Current
General Merchandiser
Target
09.2021 - 01.2025
Cashier
Wendys Restaurant
07.2019 - 06.2023
High School Diploma -
Penn Foster Career School
Some College (No Degree) - Dental Assistant
Career Step