Alisia Palma
Odessa,TX
Summary
Dynamic professional with a proven track record at Ron Hoover RV and Marine, enhancing customer satisfaction and retention through expert service recommendations and efficient problem resolution. Skilled in data entry and customer relations, I excel in fast-paced environments, demonstrating a high-energy attitude and a commitment to business development.
Overview
12
12
years of professional experience
Work History
Service Advisor/Warranty Administrator
Ron Hoover RV and Marine
Odessa, TX
10.2020 - 02.2024
- Prepared invoices for services rendered and collected payments from customers.
- Inspected RVs and/or boats for needed repairs or maintenance services, and advised customers accordingly.
- Strengthened customer retention by offering discount options.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
- Greeted customers and addressed their needs in a professional manner.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Reviewed and processed warranty claims to ensure accuracy of all information.
Service Advisor
All American Dodge
Odessa, TX
07.2019 - 03.2020
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Explained amount for expected services and provided detailed answers to customer questions.
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Documented and scoped actions taken to resolve issues after service calls.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Internal Service Advisor
Sewell Ford Inc.
Odessa, TX
05.2017 - 05.2019
- Wrote up detailed repair orders outlining all actions and estimated costs.
- Calibrated repaired systems to meet performance specifications outlined by manufacturers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Coded invoices and other records to maintain organized and accurate records.
- Reconciled monthly statements and transactions to keep records accurate and current.
Internal Service Advisor
All American Dodge
Odessa, TX
04.2012 - 04.2017
- Inspected vehicles to assess damage and strategize repair plans.
- Rebuilt components and systems to correct faults and achieve desired performance levels.
- Wrote up detailed repair orders outlining all actions and estimated costs.
- Tested electronic components and computer controls with specialized devices.
- Adjusted, repaired or replaced defective automotive parts.
- Calibrated repaired systems to meet performance specifications outlined by manufacturers.
- Optimized functionality of automotive equipment and systems with skilled tuning of settings.
- Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
High School Diploma -
Odessa High School
Odessa, TX4 2010
Skills
- Data entry
- Call center experience
- Records maintenance
- Service estimates
- High-energy attitude
- Records management
- Shipping and receiving understanding
- Credit card payment processing
- Cross-functional collaboration
- Business development understanding
- Technologically savvy
- Conflict mediation
- Microsoft Office expertise
- System implementation
- Contract development
- Customer relations
- Direct sales
- Inbound and outbound calling
- Customer service
- Data evaluation
- Schedule mastery
- Strong work ethic
- Quality control
- Customer relationship management
- Service recommendations
- Price quoting
Education and Training
other
Timeline
Service Advisor/Warranty Administrator
Ron Hoover RV and Marine
10.2020 - 02.2024
Service Advisor
All American Dodge
07.2019 - 03.2020
Internal Service Advisor
Sewell Ford Inc.
05.2017 - 05.2019
Internal Service Advisor
All American Dodge
04.2012 - 04.2017
High School Diploma -
Odessa High School
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