Alisia Smith
Milwaukee
Summary
I am a motivated and adaptable professional with diverse experience in customer service, retail, hospitality, and administrative support. Demonstrated ability to work efficiently in fast-paced environments and collaborate with teams to achieve goals. Seeking a dynamic position with opportunities for growth and development.
Professional Secretary with over 2 years of experience managing daily administrative support tasks and operations in customer service industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
Work History
Bible Study Secretary
El Bethel COGIC
11.2024 - Current
- Assisted in the collection of bible study funds
- Maintained organization with permanent files
- Processed attendance, lesson of the day, and supported class inventory tasks
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
Library Assistant
Milwaukee Area Technical College
08.2023 - 06.2024
- Assisted students and faculty with locating materials and using library resources
- Maintained organization and cleanliness of the library space
- Processed check-ins/outs and supported library inventory tasks
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Processed library card applications and maintained patron records with accurate contact information.
RT Associate
Amazon
10.2022 - 12.2022
- Supported real-time operations and ensured smooth workflow in a fast-paced fulfillment center
- Monitored inventory and addressed any issues in real time
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Cocktail Server
Potawatomi Hotel and Casino
02.2022 - 05.2022
- Delivered excellent customer service in a high-volume hospitality setting
- Handled cash and card transactions accurately
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Store Associate
Citi Trends
07.2021 - 10.2021
- Provided customer service, restocked merchandise, and maintained store appearance
- Operated the cash register and assisted in loss prevention efforts
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Store Associate
Family Dollar
08.2020 - 11.2020
- Greeted customers, handled transactions, and organized product displays
- Maintained cleanliness and order throughout the store
- Answered questions about store policies and addressed customer concerns.
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Applied Science - Business Management
Milwaukee Area Technical College
Milwaukee, WI12-2027
Skills
- Office correspondence
- Letter writing
- Phone reception
- Requisition processing
- Office supply inventory
- Verbal and written communication
- Task prioritization
- Organization
- Keyboarding skills
- Supply restocking
- Reception functions
Timeline
Bible Study Secretary
El Bethel COGIC
11.2024 - Current
Library Assistant
Milwaukee Area Technical College
08.2023 - 06.2024
RT Associate
Amazon
10.2022 - 12.2022
Cocktail Server
Potawatomi Hotel and Casino
02.2022 - 05.2022
Store Associate
Citi Trends
07.2021 - 10.2021
Store Associate
Family Dollar
08.2020 - 11.2020
Associate of Applied Science - Business Management
Milwaukee Area Technical College