Summary
Overview
Work History
Education
Skills
Awards
Timeline

Alisia Watts

Greensboro,NC

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Stephanie’s 2
06.2024 - 03.2025
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Personal Care Assistant

Griswold Home Health Care
11.2023 - 02.2024

Technical Support Agent

Firman Power Equipment
09.2022 - 10.2023
  • Assisted customers with inquiries, replacement parts, and generators via phone, chat, and email.
  • Managed resolution of customer inquiries regarding generator performance, accessories and technical support.
  • Acquired detailed knowledge about products provided by Firman Power Equipment.
  • Performed hands-on tasks with units and small engines.
  • Maintained high standards of customer satisfaction in a fast-paced environment.
  • Optimized workflow by efficiently processing inquiries, making cases, and coordinating deliveries.

Shift lead

Sassool Mediterranean Cafe
04.2022 - 09.2022
  • Managed customer service tasks, including taking and processing orders in-store and for delivery.
  • Addressed and resolved customer requests promptly.
  • Committed to maintaining high service standards.
  • Handled cash transactions.
  • Processed refunds in a timely manner.
  • Ensured accuracy in safe fund counting.
  • Acquired skills to manage front-of-house operations effectively.

Merchandiser

Plant partners
04.2022 - 07.2022
  • Organized retail shelves with products and displays to enhance shopping experience.
  • Oversaw inventory counts, communicating with management regarding potential problems.
  • Assisted customers in locating products.
  • Gained comprehensive insights into multiple types of plants and seeds.

Photographer

CADY Studios
08.2021 - 02.2022
  • Delivered professional photographic services.
  • Developed strong posing expertise along with polished photographic techniques.
  • Captured images of students across various grades and outdoor settings.
  • Gained knowledge essential for beginning a career in freelance photography.

Fulfillment Specialist

Chewy Warehouse
05.2021 - 07.2021
  • Handled order details, identified correct items in inventory, and dispatched shipments.
  • Coordinated shipping processes to maintain product integrity.

Intern

Jill White-Huffman, LLC.
01.2021 - 05.2021
  • Controlled management of social media updates.
  • Managed part of her website to bring more consumers in, did extensive research on Mindfulness, Zen, developed games and multimedia projects for her to incorporate, created strategic communication plans, emailed nurses and other professionals.

Personal Care Assistant

HomeWatch Caregivers
12.2018 - 08.2020
  • Delivered personal care services to seniors and disabled individuals with more than three years of hands-on experience.
  • Executed assistance to enhance quality of life with diligence and adaptability.
  • Implemented effective interventions for optimizing diverse client interactions.

Buying and Merchandise intern Coordinator

Rack Room Shoes Corporate Office
05.2019 - 08.2019
  • I worked in the buying and merchandise department on the Rack Rooms side of the building.
  • Expanded understanding of professional environments.
  • Facilitated behind-the-scenes operations critical to store functionality.
  • I learned to use excel, microsoft emailing, take and make professional phone calls, ship out things, check in things, identify certain shoes and brands, cost etc.

Education

Bachelor’s Degree - Journalism and mass communication, multimedia journalism

North Carolina A&T state University, Greensboro, N.C
06.2021
Studied how to report, write, and distribute news to various audiences. Also, how to research and interview and then communicate the information they uncover with clarity and accuracy. As well as work with social media, graphics, photojournalism, and other forms of medium.

Diploma - undefined

North Mecklenburg High, Huntersville, N.C
06.2017

Skills

  • Communication
  • Relationship building
  • Self-awareness
  • Patience
  • Schedule Management
  • Problem Solving
  • Adaptability
  • Collaboration
  • Strong Work Ethic
  • Time Management
  • Critical Thinking
  • Marketing skills
  • Excel skills
  • Outlook skills
  • Corporate business flows
  • Project planning
  • Great customer service
  • Reliable
  • Proactive
  • Editing
  • Videography
  • Photography
  • Multimedia Reporting
  • News Writing
  • AP Style
  • Photojournalism
  • Multimedia
  • Adobe skills
  • Account updating
  • Complaint resolution
  • Researching
  • Retail store support
  • Team collaboration
  • Multitasking and organization
  • Office equipment proficiency
  • Product knowledge
  • Adaptability and flexibility
  • Quality control
  • Time management
  • Warranty service
  • Staff education and training
  • Paperwork processing
  • Project management
  • Microsoft PowerPoint
  • Shipping procedures
  • Appointment scheduling

Awards

  • I was enrolled in a program organization called DECA in high school. DECA is an international association of high school and college students and teachers of marketing, management and entrepreneurship in business, finance, hospitality, and marketing sales and service.
  • I received an internship for the 2019 summer from Rack Room Shoes corporate office.
  • Part of the A&T registrar newspaper at the university.

Timeline

Customer Service Representative - Stephanie’s 2
06.2024 - 03.2025
Personal Care Assistant - Griswold Home Health Care
11.2023 - 02.2024
Technical Support Agent - Firman Power Equipment
09.2022 - 10.2023
Shift lead - Sassool Mediterranean Cafe
04.2022 - 09.2022
Merchandiser - Plant partners
04.2022 - 07.2022
Photographer - CADY Studios
08.2021 - 02.2022
Fulfillment Specialist - Chewy Warehouse
05.2021 - 07.2021
Intern - Jill White-Huffman, LLC.
01.2021 - 05.2021
Buying and Merchandise intern Coordinator - Rack Room Shoes Corporate Office
05.2019 - 08.2019
Personal Care Assistant - HomeWatch Caregivers
12.2018 - 08.2020
North Carolina A&T state University - Bachelor’s Degree, Journalism and mass communication, multimedia journalism
North Mecklenburg High - Diploma,

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Alisia Watts