Alisina Ghiasssi
Newport Beach,CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
Work History
Genius
Apple
Newport Beach, CA
11.2021 - Current
- Apple Certified Technician (AMCT)Triage iOS, watch OS, and macOS Devices.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Technical Expert
Apple
Newport Beach
01.2020 - 11.2021
- Certified to repair iOS devices.
- Ability to listen and provide feedback and mentorship to others.
- Can identify patterns based upon prior troubleshooting experience to diagnose symptoms and causes.
AHA Adviser
Apple
Newport Beach
03.2020 - 12.2020
- Guide the customer in troubleshooting all apple products and issues over the phone.
- Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
- Navigate customer service issues with care, and strong interpersonal skills.
- Consistently learn about and deepen your understanding of Apple products, services, and third-party products to enhance the customer experience.
Specialist
Apple
Newport Beach, CA
07.2017 - 08.2019
- Navigate customer service issues with care and strong interpersonal skills.
- Work in a fast-paced environment, and balance multiple tasks at the same time.
- Plan and establish daily processes for Genius Room operations to ensure efficiency. Monitor performance and generate reports detailing the quality of the product and defect rates. Implement, analyze, and optimize repair processes on a daily basis, and provide improvement markers to leadership.
- Participated in ongoing training and compliance activities.
- Researched and analyzed customer feedback to identify areas of improvement.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained accurate records of customer interactions and feedback.
Boutique Coffee Specialist
Nespresso
Newport Beach, CA
02.2015 - 07.2017
- Ensured all equipment was properly maintained and cleaned regularly.
- Utilized POS system to receive and process customer payments.
- Handling all visual aspects of the store.
- Reporting to management about the ongoing visual guidance of the store, and sales and operations.
Manager
Express Retail
Newport Beach, CA
08.2014 - 02.2015
- Handling the closing and opening of the store and registers.
- Creating schedules for teams in different areas of the store.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Established processes to ensure efficient workflow throughout the organization.
Education
Associate of Arts - Music Education
Irvine Valley College
Irvine, CA05-2014
Skills
- MS office
- Critical thinking
- Computer skills
- Remote office availability
- Clerical support
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Problem-solving
- Active listening
- Data entry
- Decision-making
- Analytical thinking
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Timeline
Genius
Apple
11.2021 - Current
AHA Adviser
Apple
03.2020 - 12.2020
Technical Expert
Apple
01.2020 - 11.2021
Specialist
Apple
07.2017 - 08.2019
Boutique Coffee Specialist
Nespresso
02.2015 - 07.2017
Manager
Express Retail
08.2014 - 02.2015
Associate of Arts - Music Education
Irvine Valley College