Ali Sinan Bag
Mount Prospect,IL
Summary
I am a highly motivated and results-oriented Hospitality Professional with over 7 years of experience exceeding guest expectations in upscale resorts and restaurants. Fueled by a strong work ethic and a passion for exceptional customer service, I have thrived in fast-paced environments, managing multiple priorities, and excelling in both guest-facing and financial management roles. My dedication to the industry is further solidified by my 8 years of Hospitality Management education, equipping me with the knowledge and skills to excel in this field. Proven relationship-building and time management skills allow me to handle tables of all sizes with accuracy and impeccable service, consistently exceeding guest needs and driving long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server
Lake Powell Marine
Page, AZ
06.2019 - 10.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Restaurant Busser
Lake Powell Marine
Page, AZ
06.2018 - 10.2018
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Swept floors and removed garbage from dining area.
- Performed opening duties including setting up side stations for service staff.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Verified that all guests had been served before leaving their table after the meal was completed.
- Set up buffet tables with appropriate food items according to company standards.
- Communicated with kitchen staff regarding any special orders or requests from guests.
- Provided assistance to other employees when needed during peak business hours.
- Responded promptly to customer inquiries related to menu items or services offered.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Inspected restaurant prior to opening for cleanliness and proper set-up of tables, chairs and booths.
- Replenished condiments when necessary; filled salt shakers and pepper mills.
- Stocked ice bins with fresh ice cubes throughout the day as needed.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Wiped down and cleaned chairs, booths and highchairs.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
Subway Sandwich Artist
SUBWAY®Restaurants
Page, AZ
06.2018 - 09.2018
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Monitored temperature of freezers and coolers throughout shift.
- Upsold additional items to increase store profits.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Followed established procedures for handling money transactions accurately.
- Trimmed meats and cheeses for sandwiches as needed.
- Organized inventory for efficient restocking of products.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Stocked shelves with products and supplies.
- Maintained cleanliness of work area throughout shift.
- Assisted team members during peak hours when necessary.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Completed opening, closing and shift change tasks by following company guidelines.
Lead Server
Aurum Exclusive Club
Akbuk, Mugla Turkiye
04.2017 - 10.2017
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Verified accuracy of bills before presenting them to customers.
- Enforced health regulations concerning food handling, storage, sanitation practices.
Lead Server
Club La Costa World Apollonium Club Spa&Resort
Akbuk, Mugla Turkiye
04.2016 - 10.2016
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Organized weekly team building activities designed to foster collaboration among servers.
- Verified accuracy of bills before presenting them to customers.
- Processed guest checks using POS system accurately.
- Worked with management to coordinate special functions and events.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Cashier Manager
Club La Costa World Apollonium Spa&Resort
Akbuk, Mugla Turkiye
04.2016 - 10.2016
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Provided guidance and assistance to new hires during the onboarding process.
- Analyzed sales data to identify opportunities for improvement in store performance.
Server/Lead Busser
Agriturismo La Lucia, Farmhouse La Lucia
Nardò LE, Italy
06.2014 - 09.2014
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
Bellman/Receptionist
Fantasia Hotel De Luxe
Kusadasi/Aydin, Turkiye
04.2013 - 11.2013
- Greeted guests upon arrival and assisted with luggage.
- Provided directions and information about the hotel, local attractions, and available services.
- Assisted guests with check-in procedures and provided them with keys to their rooms.
- Transported guests' luggage to their room or other designated areas within the hotel premises.
- Escorted VIP's to their rooms as needed.
- Provided concierge services such as making restaurant reservations or providing transportation arrangements for guests when requested.
- Delivered messages from front desk staff to guests throughout the day.
- Coordinated transportation services for special events or groups when necessary.
- Inspected guest rooms prior to check-in to verify that they meet quality standards.
- Conducted daily inspections of public areas to ensure they are well maintained.
- Reported room or property issues to maintenance staff for repairs.
- Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Utilized portable equipment to take luggage from guests and transport bags to hotel rooms.
- Picked up and dropped off heavy laundry bags for guests.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Responded to guest concerns and requests and quickly handled issues.
- Adhered to safety protocols at all times while on duty.
- Maintained accurate records of guest feedback and suggestions for improvement purposes.
- Provided assistance during emergency situations such as medical emergencies or fire alarms.
- Reported suspicious individuals to supervisor.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Bachelor's Degree - Hospitality Administration And Management
Trakya University
Edirne/Turkiye05-2019
High School Diploma -
Hotel And Tourism Management High School
TrakyaApolloniumApolloniumAydin/Turkiye06-2015
Some College (No Degree) - Marketing Concentrations
Computer Systems Institute
Skokie, ILSome College (No Degree) - Hospitality Leadership
Computer Systems Institute
Skokie, ILSkills
- Table Setting
- Beverage Preparation
- Supply Restocking
- Table Bussing
- Safe Food Handling
- Order Management
- Food Running
- Guest Engagement
- Food inspection
- Food safety understanding
- Guest Relations Management
- Relationship Management
- Positive and professional
- POS operation
- Food station setup
- Point of Sale (POS) system operations
- Dining crew workflow optimization
- Banquet Coordination
- Menu presentation
- Price memorization
- Regulatory Compliance
- Quality Control
- Order Accuracy
- Check payment processing
- Cash Handling
- Buffet setup and takedown
- Wine Pairings
- Sales expertise
- Guest Seating
- Strong Work Ethic
- Liquor, wine, and food service
- Ordering Procedures
- Effective customer upselling
- Professional Appearance
- Menu Memorization
- Table setting arrangements
- High-volume dining
- Menu knowledge
- Performance Improvement
- Service prioritization
- Sales Techniques
- Traditional marketing
- Marketing support
- Strategic Marketing
- Marketing strategy
- Event Marketing
- Practice Marketing
Languages
English
Full Professional
Timeline
Server
Lake Powell Marine
06.2019 - 10.2019
Restaurant Busser
Lake Powell Marine
06.2018 - 10.2018
Subway Sandwich Artist
SUBWAY®Restaurants
06.2018 - 09.2018
Lead Server
Aurum Exclusive Club
04.2017 - 10.2017
Lead Server
Club La Costa World Apollonium Club Spa&Resort
04.2016 - 10.2016
Cashier Manager
Club La Costa World Apollonium Spa&Resort
04.2016 - 10.2016
Server/Lead Busser
Agriturismo La Lucia, Farmhouse La Lucia
06.2014 - 09.2014
Bellman/Receptionist
Fantasia Hotel De Luxe
04.2013 - 11.2013
Bachelor's Degree - Hospitality Administration And Management
Trakya University
High School Diploma -
Hotel And Tourism Management High School
Some College (No Degree) - Marketing Concentrations
Computer Systems Institute
Some College (No Degree) - Hospitality Leadership
Computer Systems Institute
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