Alison Abraham
Hammonton
Summary
Experienced with fostering positive guest experiences through attentive service and effective issue resolution. Utilizes strong communication skills to understand and meet guest needs efficiently. Track record of maintaining welcoming and professional demeanor in all interactions.
Developed skills in fast-paced food service environment, including high-level customer service and efficient task management. Adaptable and quick to learn, with ability to thrive in new and diverse settings. Seeking to leverage these abilities in new field to drive positive outcomes and continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Associate
European Wax Center
09.2024 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Scheduled and confirmed reservations for guests.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
Food Service Worker
Mochinut
03.2023 - 08.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Lab Supervisor
Atlantic Cape Community College
01.2024 - 05.2024
- Supervised students to ensure proper use and maintenance of esports lab equipment.
- Ensured the security of the lab by managing door access.
Cashier
Michaels Arts and Crafts
11.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Science - Esports Business Management
Stockton University
Absecon, NJ05-2028
Skills
- Patience and composure
- Complaint handling
- Clear communication
- Guest experiences
- Team player mentality
- Data entry
- Computer skills
- Data inputting
- Relationship building
- Critical thinking
- Public speaking
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Timeline
Guest Service Associate
European Wax Center
09.2024 - Current
Lab Supervisor
Atlantic Cape Community College
01.2024 - 05.2024
Food Service Worker
Mochinut
03.2023 - 08.2024
Cashier
Michaels Arts and Crafts
11.2021 - 03.2023
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Bachelor of Science - Esports Business Management
Stockton University
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