Alison Apgar
Staunton,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Forefront Dermatology
05.2021 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed office operations while scheduling appointments for department managers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
Medical Assistant
Forefront Dermatology
05.2021 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Oriented and trained new staff on proper procedures and policies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Patient Services Representative
Forefront Dermatology
05.2021 - Current
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Balanced deposits and credit card payments each day.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Software to schedule appointments.
Front Desk Receptionist
Shenandoah Dermatology
10.2018 - 10.2019
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Dental Receptionist
Dr. Bang
02.2017 - 11.2018
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed patient billing processes for timely, accurate payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Health And Sciences - Registered Nursing
Blue Ridge Community College
Weyers Cave, VA05.2016
Skills
- Mail Handling
- Business Administration
- Sorting and Labeling
- Customer Relations
- Policy and Procedure Modification
- Team Bonding
- Information Protection
- Written Communication
- Credit and Collections
- Workflow Planning
- Performance Improvement
- Client Correspondence
- Microsoft Office
- Excellent Multitasking Abilities
- Office Supplies and Inventory
- Staff Training
- Handling Complaints
- Evaluate Performance
- Enforce Policies
- Email Correspondence
- Administration and Operations
- Financial Management and Reporting
- Scheduling
- Budgeting
- Documentation
Accomplishments
- Advanced from medical assistant to office manager within 8 months for showing excellent leadership qualities.
- Achieved certification through Certified Dermatology Tech. December 2021.
- Recognized by management for outstanding collaboration in January 2023.
Certification
Certified Dermatology Technician
Certificate In Leadership
Timeline
Office Manager
Forefront Dermatology
05.2021 - Current
Medical Assistant
Forefront Dermatology
05.2021 - Current
Patient Services Representative
Forefront Dermatology
05.2021 - Current
Front Desk Receptionist
Shenandoah Dermatology
10.2018 - 10.2019
Dental Receptionist
Dr. Bang
02.2017 - 11.2018
Health And Sciences - Registered Nursing
Blue Ridge Community College