Alison Arnett
Cincinnati,OH
Summary
Accomplished Medical Spa Manager/Esthetician with a proven track record at Rejuve Cosmetic And Wellness Center, adept in spa operations and patient services. Expertise in staff recruitment and training, significantly enhancing patient safety and confidentiality. Achieved notable client retention and satisfaction through exceptional leadership and patient care.
Overview
13
13
years of professional experience
Work History
Medical Spa Manager
Rejuve Cosmetic And Wellness Center
08.2019 - Current
- Led a team of aestheticians and therapists, fostering a collaborative and supportive work environment.
- Managed inventory and supply orders, reducing waste and maintaining optimal stock levels for seamless operation.
- Coordinated special events such as open houses or promotional giveaways to increase public exposure of the facility''s offerings.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Ordered all retail products, supplies, injectables, and kept check on inventory levels.
- Conducted all payroll and submitted bi weekly
- Managed staff scheduling
- Created our monthly promotions and emails for current clientele
- Filled all syringes for "Injection Day"
- Interviewed and hired all front desk staff and estheticians
Medical Esthetician
Rejuve Cosmetic And Wellness Center
08.2014 - Current
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Collaborated with other medical professionals to create a multidisciplinary approach to skincare, enhancing patient results.
- Participated in continuing education courses to maintain licensure requirements and stay current on advancements within the aesthetic industry.
- Contributed to increased revenue by upselling additional products or services during client consultations when appropriate.
- Ensured a comfortable and relaxing environment for clients through proper room setup, cleanliness, and adherence to safety protocols.
- Performed chemical peels, microdermabrasion, and laser treatments to address various skin concerns effectively.
- Mentored junior estheticians by sharing knowledge of best practices and advanced techniques in the field of medical aesthetics.
- Improved patient satisfaction by providing personalized skincare treatments and product recommendations.
- Increased client retention by building strong rapport and maintaining open communication during consultations and treatments.
- Conducted thorough skin assessments to determine appropriate treatment options tailored to individual needs.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Executed laser hair removal and microdermabrasion procedures.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
Sales Associate/Esthetician
La Mer
01.2011 - 06.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed all La Mer facials in the spa room at during events.
- Traveled to other locations to assist during events including
Education
Advanced Esthetician License - Esthetics
Aveda Fredric's Instutute
Indianapolis, IN04.2006
High School Diploma -
Wyoming High School
Cincinnati, OH05.2002
Skills
- Spa operations
- Patient confidentiality
- Employee Training
- Professional Networking
- Medical Spa Management
- Staff recruitment
- Patient Safety
References
- Liz Burroughs - (859) 905-9046 - Patient
- Lori Messmer - (513) 310-9146 - Patient
- Katie Eggleston - (513) 375-5005 - Patient
- Aja Silvas - (415) 939-7531 - Co-worker
- Erika Riggs - (513) 324-1612 - Co-worker
Timeline
Medical Spa Manager
Rejuve Cosmetic And Wellness Center
08.2019 - Current
Medical Esthetician
Rejuve Cosmetic And Wellness Center
08.2014 - Current
Sales Associate/Esthetician
La Mer
01.2011 - 06.2014
Advanced Esthetician License - Esthetics
Aveda Fredric's Instutute
High School Diploma -
Wyoming High School
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