Bilingual Customer Service Representative with proven ability to resolve complaints and issues quickly and effectively. Diplomatic Customer Service professional experienced in applying strong communication, problem-solving skills, and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Dependable Bakery professional offering bakery sales operations knowledge combined with display case mastery. Educated in sales, marketing, and inventory control. Excellent customer service and a thorough understanding of bakery operations, including food and kitchen safety. Dedicated to learning, growing, and succeeding in Giant Food.
Hi, I’m
Alison Arnez
Bakery Manager
Chantilly,VA
Summary
Overview
6
years of professional experience
2
Languages
48
years of post-secondary education
Work History
Giant Food StoreHerndon, United States
Bakery Manager
02.2022 - Current
Job overview
- Baked breads, cookies, and other bakery items after proofing the dough
- Refilled and rotated items on the shelves to keep the inventory well-stocked
- Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
- Decorated and merchandised high-quality bakery goods in order to improve the company's reputation and revenue
- Helped customers with take-out orders
- Kept my knowledge of store sales, payment policies, and security standards up to date
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online
- Operated all other related tasks as assigned by management
- Delegated work to direct the work of and train Department personnel
- Managed department procedures in accord with established department standard practices
- Certified that associates carry out their work in a safe and ergonomically correct behavior
- Built up and led a retail sales team to provide customer service at the highest level in all areas
- Worked with other department managers and Chef team to effectively deliver results.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Giant Food StoresHerndon, United States
Customer Service Representative
04.2018 - 06.2020
Job overview
- Prepared, completed, and processed customer account forms and database changes
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
- Resolving issues with cash registers, card scanners, and printers
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Processed customer payments quickly and returned exact change and receipts
- Helped customers find specific products, answering questions, and offering advice
- Processed return items following store policy
- Assisted customers in finding appropriate products, answered product questions and provided product solutions
- Evaluated customer account information to assess current issues and determine potential solutions
- Reviewed the account and service histories to identify trends and issues
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Delivered friendly and knowledgeable service for routine questions and service complaints
- Consistently put customers first by handling needs with a sense of urgency and compassion
- Answered incoming calls and offered the highest level of professionalism and knowledgeable service to every customer.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
PAULO FREIRE- Departamento de Cochabamba, Bolivia
High School diploma
University Overview
Northern Virginia Community CollegeAnnandale, VA
from Accounting
06.2023 - Current
University Overview
Skills
Cash managementundefined
Timeline
Northern Virginia Community College
from Accounting
06.2023 - Current
Bakery Manager
Giant Food Store
02.2022 - Current
Customer Service Representative
Giant Food Stores
04.2018 - 06.2020
PAULO FREIRE- Departamento de Cochabamba, Bolivia
High School diploma
01.2017
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