Summary
Overview
Work History
Education
Skills
Timeline
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Alison Audsley

Centerville,OH

Summary

I am a dynamic, highly motivated professional with four years of experience in customer service, almost three years in sales/banking, and many other useful skills from previous experiences. I have a proven track record of enhancing the customer experience and improving retention through knowledge, patience, and understanding. My strongest skill is my naturally caring and approachable personality, and going above and beyond to help my customers achieve their needs is always what I strive for. I am seeking growth and development, and to further my experience in customer service.

Overview

4
4
years of professional experience

Work History

Personal Banker

Commerce Bank
Kansas City, MO
04.2024 - 01.2025
  • Advised customers on various financial products available from the bank.
  • Processed loan applications according to established guidelines.
  • Conducted account openings and closings for clients.
  • Participated in training sessions regarding new banking products or services.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.

Apple Sales Specialist

Apple
10.2022 - 03.2024
  • Greeted customers entering the store to ascertain what each customer wanted or needed. Answered product questions with up-to-date knowledge of sales and store promotions.
  • Described product to customers and accurately explained details and care of merchandise, asking open ended questions to identify customers' needs and match them with the best products or services.
  • Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
  • Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.
  • Educated customers on device usage, ensuring seamless integration into their daily lives.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Worked closely with marketing teams to develop targeted campaigns that supported sales initiatives.

Carhop Server

Sonic Drive-In
05.2021 - 06.2022
  • Handled cash transactions accurately, providing correct change, and processing credit card payments securely.
  • Took orders and delivered food and beverages to customers in cars, to provide quick and convenient customer service.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.

Education

High School Diploma -

Carrollton High School
Carrollton, MO
05.2022

Early Childhood Professions

Lex La-Ray Technical School
Lexington, MO
2021

Skills

  • Strong people skills - an excellent listener, shows care and empathy to the customer, very approachable personality, friendly face
  • Organized and detailed
  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations
  • Strategic sales knowledge
  • Positively representing the company is highly important to me
  • Fast learner - Eager to learn and complete tasks the right way
  • Microsoft Word, Powerpoint, Excel, Skype, Access, Outlook, OneNote, Publisher

Timeline

Personal Banker

Commerce Bank
04.2024 - 01.2025

Apple Sales Specialist

Apple
10.2022 - 03.2024

Carhop Server

Sonic Drive-In
05.2021 - 06.2022

High School Diploma -

Carrollton High School

Early Childhood Professions

Lex La-Ray Technical School

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Alison Audsley