Alison Baily
Morgantown,Pennsylvania
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Viwinco Windows
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Managed over 100 emails and phones calls daily.
Owner/Operator/CFO/CMO
10 & 23 Tacos
Morgantown, PA
02.2021 - 06.2022
- Managed day-to-day business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Oversaw food preparation and monitored safety protocols.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
Manager On Duty
Wagsworth Manor Pet Resort
07.2019 - 02.2021
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows for staff of over 75 employees.
- Managed and maintained health, welfare and proper care of up to 300 animals daily.
- Oversaw safety of caretakers and minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
District Event Marketing Manager
BathFitter
06.2018 - 07.2019
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Conducted market research to identify new opportunities and target markets.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted investigations to resolve issues related to logistics and cargo movements.
Education
Associate of Science - Environmental Science
Valencia College
Orlando, FL05.2012
Skills
- Good Communication Skills
- Sales and Upselling
- Effective Written and Verbal Communication
- Customer Relations
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Creative Solutions
- Policy and Procedure Adherence
- Administrative and Office Support
- Problem Resolution
- Telephone Etiquette
- Project Management
- Reading Comprehension
- Intuit QuickBooks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
Viwinco Windows
06.2022 - Current
Owner/Operator/CFO/CMO
10 & 23 Tacos
02.2021 - 06.2022
Manager On Duty
Wagsworth Manor Pet Resort
07.2019 - 02.2021
District Event Marketing Manager
BathFitter
06.2018 - 07.2019
Associate of Science - Environmental Science
Valencia College
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