Alison Becerril
Orlando,FL
Summary
Preference to create a friendly, professional, and safe environment. My goal is to create or build a positive atmosphere for my team.
Dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Chicago, IL
01.2024 - Current
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Worked with air marshals, airport security, and ground personnel
- Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Collected passenger trash during and after flights.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Customer Service Representative
Publix Super Markets Inc
Orlando , FL
08.2016 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Flight Attendant/Airport Passenger Service Agent
Spirit Airlines Inc.
Orlando , FL
01.2018 - 08.2019
- Provided safety instructions to passengers prior to takeoff and landing.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Kept cabin neat, clean and professional in appearance.
- Verified boarding passes and passports for all passengers.
- Assisted passengers during deplaning process by providing directions or other information as requested.
Education
FA TRANEE
United Airlines Flight Attendant School
Houston, TX01-2023
Skills
- Passenger support
- Regulatory Compliance
- Flight safety
- FAA Regulations
- Emergency Care
- Professional Appearance
- Public Speaking
- Guest Services
- Cultural Awareness
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited
Italian
Elementary
REFERENCES
- References Leo Rivera Crew chief MCO American Airlines (407) 859-3304
- Jeremiah Benson Jr. Spirit Airlines Flight Attendant (407) 999-6843
- Angel Rodriguez American Airlines MCO Ramp (407) 624-6999
Timeline
Flight Attendant
Frontier Airlines
01.2024 - Current
Flight Attendant/Airport Passenger Service Agent
Spirit Airlines Inc.
01.2018 - 08.2019
Customer Service Representative
Publix Super Markets Inc
08.2016 - 12.2022
FA TRANEE
United Airlines Flight Attendant School
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