Alison Beck
Account Operations Specialist
Sebastian,FL
Summary
Account Operations Specialist with experience developing realistic solutions to assure satisfactory supplier and customer experiences. Expertise in analyzing, articulating and solving various problems. Organized professional comfortable working independently or as part of team. Committed to resolving problems and maintaining accurate metrics and reports.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Account Operations
Wayfair
Layton, UT
09.2021 - 08.2022
- Maintained supplier satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns.
- Analyzed individual, team and account performance by performing root cause analysis and developing corrective action plans.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain supplier records.
- Offered advice and assistance to suppliers, paying attention to special needs or wants.
- Facilitated communications between account management team and supplier services staff.
- Developed and maintained supplier rapport and satisfaction as measured by end-user satisfaction, surveys, and feedback.
- Tested and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Interacted well with suppliers to build connections and nurture relationships.
- Effective liaison between suppliers and other internal departments.
- Eased team transitions and new employee orientation through effective training and development.
Visual Merchandiser
Army And Airforce Exchange Service
Layton, UT
04.2020 - 06.2021
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed merchandising strategy to efficiently move overstock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Traveled to market, visited vendors and assisted buyers with merchandise selection.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Created visual marketing and styled window displays.
- Collaborated with team members to achieve target results.
- Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
Education
Certification - Cosmetology
Raphael's School of Beauty Culture
Brunswick, OH 08.2009 - 06.2011
High School Diploma -
Polaris Career Center
Cleveland, OH 08.2006 - 06.2008
High School Diploma -
Strongsville High School
Strongsville, OH 08.2004 - 06.2008
Skills
Relationship building
Business Development
Client account management
Problem-Solving
Analytical and Critical Thinking
Timeline
Account Operations
Wayfair
09.2021 - 08.2022
Visual Merchandiser
Army And Airforce Exchange Service
04.2020 - 06.2021
Certification - Cosmetology
Raphael's School of Beauty Culture
08.2009 - 06.2011
High School Diploma -
Polaris Career Center
08.2006 - 06.2008
High School Diploma -
Strongsville High School
08.2004 - 06.2008