Alison Billings
Santa Barbara,CA
Summary
Proactive and conscientious professional who possesses a self-motivated and focused work ethic. Areas of expertise include exceptional customer service, excellent analytical skills, and unparalleled skills in diplomacy and tactful communication.
Overview
11
11
years of professional experience
Work History
Optical Assistant
Dr. Cornelius Mietus, OD
Santa Barbara , CA
2019.10 - 2020.03
- Managed check-in and check-out procedures, verified patient information and submitted lens orders
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
Administrative Assistant
Allen & Kimbell, LLP
Santa Barbara , CA
2017.11 - 2019.04
- Greets clients in person and on telephone, answering and directing inquiries
- Supports Firm Administrator in office management and maintaining vendor relationships
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Reduces overhead by taking on more responsibility with creative and administrative projects
Front Office and Optical Assistant
Urban Optics Optometric Center
Santa Barbara , CA
2014.03 - 2015.08
- Key-holder. Responsible for opening and closing store, as well as overseeing daily operations of the optometry practice
- Welcomed patients both in-person and by phone. Scheduled appointments, updated patient files, and received incoming payments
- Provided patients with outstanding customer service, including educating patients on insurance benefits, frame selection, and promptly addressing client concerns.
Client Services Coordinator
California MaverickGroup
Santa Barbara , California
2010.01 - 2018.01
- Investigated and resolved customer inquiries and complaints in empathetic manner
- Explained membership benefits to potential clients, including service plan and merchandise options. Acted as a point of contact for new and existing members
- Prepared monthly invoices for clients. Informed members of upcoming volunteer opportunities, community projects, and company goals.
Education
Non-degree correspondence course - Creative Writing
Johns Hopkins University
MDSkills
- Customer-oriented
- Sales
- POS systems knowledge
- Skilled problem solver
- Motivated team player
- Customer and client relations
- Office administration
Timeline
Optical Assistant
Dr. Cornelius Mietus, OD
2019.10 - 2020.03
Administrative Assistant
Allen & Kimbell, LLP
2017.11 - 2019.04
Front Office and Optical Assistant
Urban Optics Optometric Center
2014.03 - 2015.08
Client Services Coordinator
California MaverickGroup
2010.01 - 2018.01
Non-degree correspondence course - Creative Writing
Johns Hopkins University
Similar Profiles
Dr. John M. Cline, ODDr. John M. Cline, OD
Doctor of Optometry at Dr. John M. Cline, ODDoctor of Optometry at Dr. John M. Cline, OD
Michelle WenzelMichelle Wenzel
Receptionist at Dr. Gray Sass, ODReceptionist at Dr. Gray Sass, OD
Ginger HunterGinger Hunter
Optometry Receptionist/Technician Apprentice at Dr. Robert A. Hoffman OD - Folsom, CAOptometry Receptionist/Technician Apprentice at Dr. Robert A. Hoffman OD - Folsom, CA