Alison Bishop
Tavernier,FL
Summary
I am a dependable server with providing successful, fast paced, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I also offer experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Server
Sparky's Shark Bite Grill
07.2023 - 10.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk /Front Desk Concierge
Casa Morada Boutique Hotel
04.2023 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Handled customer complaints to satisfy and retain guests.
Server
Islamorada Fishing Club
03.2022 - 05.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Office Manager
Marathon Dental
04.2020 - 03.2022
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Controlled finances to lower costs and keep business operating within budget.
- Evaluated employee records and productivity and submitted evaluation reports.
Medical Billing Supervisor
Neighborhood Health Center
01.2012 - 05.2018
- Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
- Maintained current accounts through aged revenue reporting.
- Researched and followed up on denied insurance claims.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
- Scheduled patients in Medical Manager System.
- Devised new methods to improve billing workflows.
- Assisted patients by determining financial assistance available and setting up payment plans.
- Verified proper ICD-10 coding on claims.
- Analyzed medical records to satisfy insurance company mandates.
- Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Education
Bachelor of Science - Healthcare Administration
Bryant And Stratton College
Getzville, NY01.2012
Skills
- Food Running
- Safe Food Handling
- Order Management
- Guest Engagement
- Menu Memorization
- Wine Pairings
- Sales Expertise
- High-Volume Dining
- Operations Management
- Bookkeeping
- Administrative Support
- Customer Service
- Billing
- Team Supervision
- Expense Reporting
- Staff Management
- Employee Supervision
- Staff Hiring
Timeline
Server
Sparky's Shark Bite Grill
07.2023 - 10.2023
Front Desk /Front Desk Concierge
Casa Morada Boutique Hotel
04.2023 - 06.2023
Server
Islamorada Fishing Club
03.2022 - 05.2023
Office Manager
Marathon Dental
04.2020 - 03.2022
Medical Billing Supervisor
Neighborhood Health Center
01.2012 - 05.2018
Bachelor of Science - Healthcare Administration
Bryant And Stratton College