Alison Bishop Campbell

Conducted needs-based assessments to align clients with appropriate Medicare and supplemental plans.

Delivered exceptional service through inbound and outbound calls, prioritizing education and retention.

• Onboarded and mentored new agents on product knowledge, compliance, and CRM practices.
• Maintained HIPAA compliance by utilizing CRM and insurance platforms for client record management.

Oversaw complex insurance cases across multiple states, ensuring accurate documentation and timely resolutions.

Coordinated third-party billing while managing outbound communications and follow-up systems.

Managed claims and documentation for CMS and private insurance carriers efficiently.

• Applied HCPCS and ICD-9 codes for precise submissions and billing accuracy.
• Resolved high volumes of cases under tight deadlines through effective prioritization.
• Advocated for clients in accessing essential services and support.
• Served as liaison among clients, families, caregivers, and social service agencies for comprehensive care coordination.

• Coordinated Global Supply Chain Operations: Managed procurement, inventory, and distribution of critical materials and equipment to support worldwide naval operations.
• Inventory & Asset Management: Maintained accurate records for thousands of line items using advanced logistics systems, ensuring 100% accountability and readiness.
• Shipping and Receiving Expertise: Oversaw the secure shipment and receipt of high-value assets, including hazardous materials, under strict compliance with military and federal regulations.
• Operational Readiness Support: Played a key role in ensuring mission readiness by delivering timely logistical support during deployments, exercises, and day-to-day operations.
• Budget & Cost Control: Monitored supply expenditures, identified cost-saving opportunities, and ensured the efficient use of allocated resources.
• Cross-Functional Collaboration: Worked closely with maintenance, command leadership, and other departments to streamline supply chain processes, and resolve logistical challenges.
• System Proficiency: Skilled in Navy ERP, R-Supply, One Touch, FEDLOG, and other logistics platforms for inventory tracking and requisition processing.
• Leadership & Training: Mentored junior sailors in logistics procedures, inventory management, and operational standards, promoting a culture of accuracy, efficiency, and accountability.