Experienced marketing research manager, and event planner with excellent client and project management skills. Action- oriented with strong ability to communicate effectively with technology, executive, and business audiences. High customer service standards and devotion to data integrity. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
12
12
years of professional experience
Work History
Lead Daycare Teacher
Active Childcare
Westmont, IL
04.2020 - Current
Implemented curriculum to enhance classes with learning-focused activities.
Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Engaged with children on individual basis to build positive relationships and promote learning.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Resolved staff and parent disputes through constructive problem-solving techniques.
Maintained tidy environment to comply with cleanliness and sanitation standards.
Assisted in preparation of meals and snacks to provide children with proper nutrition.
Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Gathered materials and resources to prepare for lessons and activities.
Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Developed innovative activities to engage young children in learning process.
Established positive relationships with students and families.
Modeled positive behavior and communication skills for students.
Utilized creative teaching strategies to engage students in classroom.
Assessed student progress and provided feedback on educational development.
Incorporated music, art and literature into curriculum.
Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Qualitative Project Manager
Polzin Field Services, Inc.
Downers Grove, IL
03.2015 - 12.2022
Managed qualitative projects through entire project life cycle including all aspects of managing clients, partners and vendors
Facilitated screening, scheduling and confirming of respondents for focus groups, in-person IDIs, online qualitative interviews, etc. and ensuring all respondents are prepared according to client requirements.
Provided regular updates and progress reports on recruitment status to meet client needs
Proactively identified potential fielding concerns and identify issues when in field. Partnered with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies
Provided guidance and mentoring to members of the Market Research Project Management team as needed
Delivered projects to pre-determined budget, maintaining time parameters and quality standards
Closely collaborated with project members to identify and quickly address problems
Sourced additional resources and staff to meet timeline demands
Updated operational methods, oversaw recruitment procedures, tracked information and compiled data to improve efficiency
Achieved project deadlines by coordinating with contractors to manage performance.
Developed and initiated projects, managed costs, and monitored performance.
Prepared and submitted project invoices for review and approval.
Managed projects from procurement to commission.
Sourced, vetted and managed vendors needed to accomplish project goals.
Maintained open communication by presenting regular updates on project status to customers.
Special Events Sales Manager
Carnivale Restaurant
Chicago, IL
03.2012 - 04.2015
Manages and fosters positive ongoing relationship with key client contacts driving return business to Schlesinger Associates.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Improved communication efficiency as primary liaison between departments, clients and vendors.
Holds quarterly departmental and one on one meetings to communicate facility success and areas for improvement.
Work with the Director of Marketing and Marketing team to ensure that required marketing materials are properly displayed throughout the facility.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Established and cultivated solid business relationships with new or existing customers.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Met with clients, delivering presentations, and educating on product and service features and offerings.
Resolved customer issues quickly to close deals and boost client satisfaction.