ALISON BRANTLEY
Garner,US
Summary
Proven professional with a strong background in customer service and data entry. Excelled in complaint resolution and payment processing, enhancing customer satisfaction. Demonstrated ability to multitask and build rapport, setting a high standard of excellence in every role undertaken.
Overview
5
5
years of professional experience
Work History
WARRANTY CLAIMS ADMINISTRATOR
Mckeever RV
08.2024 - Current
- File warranty claims and extended warranty claims with RV companies and manufacturers
- Oversee technicians when completing warranty claims on RVs
- Oversee detailers when cleaning and completing Get Ready when RVs sell
- Documentation completed and filed on each RV with a claim
SHOPPER/DELIVERY DRIVER
Instacart
12.2020 - Current
- Received work assignments from order system to complete orders
- Assisted customers with product selection by providing knowledgeable information about products and services
- Utilized problem-solving skills to handle difficult situations with customers in a professional manner
- Enforced store policies regarding returns, exchanges, refunds while ensuring customer satisfaction
BUSINESS OFFICE ASSOCIATE
CARMAX
03.2022 - 08.2022
- Utilized organizational skills to manage multiple tasks simultaneously, including data entry, ling, and answering phone calls
- Developed strong customer service skills by providing assistance to customers with billing inquiries and payment processing
- Demonstrated proficiency in Microsoft Office Suite applications such as Word, Excel, Outlook and PowerPoint
- Drafted correspondence for internal and external communication purposes
CATERING ATTENDANT
Eurest
11.2019 - 03.2022
- Collaborated with kitchen staff to ensure that all dishes were served on time and at proper temperatures
- Adhered to health safety standards while preparing meals for large groups of people
- Organized and stocked supplies for each event such as plates, utensils, napkins, condiments
- Utilized strong multitasking skills to serve customers in an efficient manner
Education
Bachelor of Arts (B.A.) - Hospitality Management
Johnson & Wales University
Providence, RIAssociate in Science (A.S.) - undefined
Mackie College
07.2016
Skills
- Data Entry
- Payment Processing
- Product Upselling
- Complaint Resolution
- Customer Service
- Building Rapport
- Customer communication
- Claims processing
- Microsoft office
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of five staff members.
- Received Platinum Status achievement award at Instacart in March 2024.
- Documented and resolved several warranty claims issues which led to increase customer satisfaction and decrease in company costs.
Timeline
WARRANTY CLAIMS ADMINISTRATOR
Mckeever RV
08.2024 - Current
BUSINESS OFFICE ASSOCIATE
CARMAX
03.2022 - 08.2022
SHOPPER/DELIVERY DRIVER
Instacart
12.2020 - Current
CATERING ATTENDANT
Eurest
11.2019 - 03.2022
Associate in Science (A.S.) - undefined
Mackie College
Bachelor of Arts (B.A.) - Hospitality Management
Johnson & Wales University
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