Alison Britton

• Developed and implemented customer service standards to ensure consistent quality of service.
• Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
• Resolved customer complaints in a professional manner while maintaining brand integrity.
• Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
• Assigned tasks to FOH staff members according to their abilities and experience levels.
• Monitored employee performance to ensure compliance with company standards.
• Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
• Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
• Handled complaints, settled disputes and resolved customer conflicts.

• Analyzed financial data to identify areas where cost savings could be achieved.
• Developed and implemented procedures for staff to handle customer complaints efficiently.
• Identified opportunities to improve efficiency of operations processes during the night shift.
• Assisted with interviewing candidates for open positions within the organization.
• Scheduled and supervised shifts, ensuring adequate coverage at all times.
• Managed emergency situations such as fires, medical emergencies or criminal activity.
• Communicated regularly with vendors regarding product availability and pricing information.
• Investigated inventory discrepancies and took appropriate action when necessary.
• Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
• Created reports summarizing daily operations activities such as sales figures, cash flow management.
• Implemented quality control measures to uphold company standards.

• Organized storeroom inventory of supplies such as cups, napkins, straws.
• Kept track of all orders made by customers and communicated them promptly to kitchen staff.
• Attended regular training sessions to stay updated on new products or trends.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Provided drink suggestions to customers based on their preferences.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Resolved customer complaints in a professional manner.
• Developed good working relationships with fellow employees through effective communication.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.

• Crafted hand-crafted cocktails and beverages to enhance guest experiences.
• Delivered exceptional hospitality to encourage repeat visits.
• Fostered a positive atmosphere through confident and seamless service.
• Acquired knowledge of restaurant operations and management practices.
• Trained new bartenders on proper pouring techniques and responsible alcohol service policies.
• Maintained bar inventory, ordered supplies and restocked items as necessary.

Ensured customer satisfaction through welcoming interactions and attentive service.

• Executed tasks efficiently to enhance team productivity.
• Prepared beverages, maintained cleanliness, and organized work areas to established standards.
• Optimized workstation layout for swift task completion during peak hours.
• Trained new baristas on company policies and food safety handling procedures.