Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alison Brown

Fountain Inn,SC

Summary

With a proven track record at Sunshine House Early Learning Academy, I excel in fostering learning environments and enhancing customer relations. My expertise in documentation and problem-solving, coupled with a knack for multitasking, has consistently improved operational efficiency and client satisfaction, showcasing a blend of hard and soft skills vital for dynamic work settings.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience

Work History

Assistant Teacher

Sunshine House Early Learning Academy
09.2024 - Current
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.

Security Officer

Dsi Security
01.2024 - 05.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Material Handler/Tugger Driver/Forklift Operator

WSI
10.2022 - 11.2023
  • Transported inventory items to appropriate locations.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.

Assistant Store Manager

Family Dollar
08.2022 - 10.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Customer Service Representative

Circle K Convenience Store
12.2020 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Uniform Hanger

Aramark Uniform & Career Apparel
07.2020 - 09.2020

Hung clean garments and prepared them for heat press

Childcare Director

The Learning Tree CDC
04.2018 - 07.2018
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.

Childcare Center Assistant Director

Children of Greatness CDC
04.2017 - 10.2017
  • Oversaw daily administrative tasks such as managing attendance records, processing tuition payments, and maintaining student files in compliance with regulations.
  • Served as a liaison between teachers, parents, administration, ensuring clear lines of communication about student progress or any issues that arose during the course of care provision at the childcare center.
  • Developed strong relationships with families, providing support and addressing concerns promptly and professionally.

Childcare Center Assistant Director

ABC Childcare & Learning Center CDC
09.2010 - 04.2017
  • Oversaw daily administrative tasks such as managing attendance records, processing tuition payments, and maintaining student files in compliance with regulations.
  • Served as a liaison between teachers, parents, administration, ensuring clear lines of communication about student progress or any issues that arose during the course of care provision at the childcare center.
  • Developed strong relationships with families, providing support and addressing concerns promptly and professionally.
  • Implemented data-driven assessment tools to monitor student progress, adjusting curriculum plans accordingly to maximize learning potential effectively.

Childcare Provider

Kids Town CDC
05.2001 - 10.2010
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.

Customer Service Representative

Kohls Department Store
08.2000 - 02.2001
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Montgomery Wards Department Store
11.1999 - 03.2000
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Life Long Learning Center
Greenville, SC
07-2001

Skills

  • Oral communication
  • Learning support
  • Teaching strategies
  • Instructional support
  • Documentation
  • Prioritizing
  • Fundraising
  • Filing
  • Multitasking
  • Record Keeping
  • Attention to Detail
  • Customer Relations
  • Problem Solving

Timeline

Assistant Teacher

Sunshine House Early Learning Academy
09.2024 - Current

Security Officer

Dsi Security
01.2024 - 05.2024

Material Handler/Tugger Driver/Forklift Operator

WSI
10.2022 - 11.2023

Assistant Store Manager

Family Dollar
08.2022 - 10.2023

Customer Service Representative

Circle K Convenience Store
12.2020 - 05.2021

Uniform Hanger

Aramark Uniform & Career Apparel
07.2020 - 09.2020

Childcare Director

The Learning Tree CDC
04.2018 - 07.2018

Childcare Center Assistant Director

Children of Greatness CDC
04.2017 - 10.2017

Childcare Center Assistant Director

ABC Childcare & Learning Center CDC
09.2010 - 04.2017

Childcare Provider

Kids Town CDC
05.2001 - 10.2010

Customer Service Representative

Kohls Department Store
08.2000 - 02.2001

Customer Service Representative

Montgomery Wards Department Store
11.1999 - 03.2000

GED -

Life Long Learning Center
Alison Brown