Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alison Cady

Mount Clemens

Summary

Hard worker with a positive attitude ready to take on whatever is thrown my way. Past experiences in bakeries but do have customer service and computer skills as well. Ready to venture into new fields and try something new. Looking forward to a more work home life balance. Detail-oriented professional with a proven track record, excelling in customer service and cake design. Recognized for innovative problem-solving and effective teamwork, consistently enhancing customer satisfaction and operational efficiency. Skilled in multitasking and maintaining high standards in a fast-paced environment.

Overview

20
20
years of professional experience

Work History

Lead Torte Production

Christine's Cakes and Pastries
06.2021 - Current
  • Not only worked on tortes in back of house but assisted at least two other departments daily.
  • Such as: Customer Service in front of house answering phone calls, emails and any online inquiries, Responded to customer request for products, services, and company information, managed inventory and ordered new materials as needed, kept a clean and sanitary environment, filing orders as needed. Also assisted in pastry and cakes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Greeted customers warmly to provide exceptional customer service.
  • Serviced high volume of calls while providing excellent customer service.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Worked with customer service representatives to handle escalated customer issues.
  • Delivered outstanding customer service by addressing inquiries promptly and courteously.
  • Accomplished multiple tasks within established timeframes.

Cake Decorator and Assistant Bakery Manager

Randazzo Fresh Market
10.2011 - 06.2021
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Packaged and priced each product according to company pricing procedures.
  • Managed material inventory and ordered new materials when needed.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Front Desk Clerk

BG Tri-County Neurology and Sleep
01.2006 - 03.2009


  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Prepared patient charts by properly filing charts
  • Improved office efficiency by maintaining an organized filing system for patient medical records.
  • Maintained organized filing system, ensuring easy access to patient records.
  • Greeted patients

Education

High School Diploma -

L'Anse Creuse High School
Macomb, MI

No Degree - Early Learning And Child Care

Baker College
Clinton Township, MI

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Problem resolution
  • Computer skills

Timeline

Lead Torte Production

Christine's Cakes and Pastries
06.2021 - Current

Cake Decorator and Assistant Bakery Manager

Randazzo Fresh Market
10.2011 - 06.2021

Front Desk Clerk

BG Tri-County Neurology and Sleep
01.2006 - 03.2009

High School Diploma -

L'Anse Creuse High School

No Degree - Early Learning And Child Care

Baker College

Similar Profiles

CREATE PROFILE