Alison Carnacchio
Summary
Highly skilled Senior Information Technology Specialist with comprehensive experience in managing complex IT projects, improving operational efficiency, and leading technology teams. Strengths include strategic planning, system integration, and problem-solving. Known for delivering innovative solutions that streamline operations and drive growth. Proven success in reducing downtime and enhancing productivity by ensuring optimal utilization of technology resources.
Overview
31
31
years of professional experience
Work History
Senior Information Technology Sec Administrative I
NYU Langone Security Administration Department
01.2019 - Current
- Work under CJ Young and Saurin Dharia
- My job responsibilities are working on daily terminations, creating new KIDs for sponsored users, adding shared folders and drives to profiles using AMS tools, and resetting passwords for users.
- Answering the hotline for any escalated issues during the day, and when on call.
- Working with other teams on projects for various different requests.
- Working with users that need airwatch added to their personal devices and helping them install it properly
- Moving tickets to proper teams as Service Facilitator
- Making sure that the customer gets the best treatment from our department, and trying to solve their issue, and find a way to get it resolved.
- Every morning, I email and add the SBX groups for the Epic Training team to make sure that the users have the proper group for training.
- Working on Epic requests for users and updating templates and information so that Epic is ready to go for the trainer and user
- I do assist with remote workers from time to time for desktop support since my background has been desktop support
- Working on MSS project to clean up and establish new programs for sponsored individuals when requested
- Handle the Meyers Students 4 x a year that come in with extended and creating new kids for the students and making sure the project is completed before first day of class
- When Saurin is out my responsibility is to make sure any escalations are taken care of immediately
- I provision cyberark accounts when requests come in and follow through with approvals and onboarding the cyberark account via RDP or SSH
- I have assisted with the October 2022 go-live for LICH overnight on-site and volunteered to assist when needed throughout the go-live.
- I have worked with LICH specifically with New Kid Creations via MSS and making sure the Travel nurses is extended when needed
- Annual Reviews has always maintained an average of 4 or above, and has met expectations and beyond.
- Highest metrics for SR, incident, and task for four years, and maintained the highest quality of customer service with multiple positive surveys and at least five ACE service awards.
Sr. Help Desk/Senior Desktop Support Technician
Winthrop IT Department (Now NYU Langone)
01.1994 - 01.2019
- I worked under Chris Iorio.
- Provided IT support for over 7,000 end users across 65 locations, handling approximately 5,000 calls per month.
- Supported various healthcare applications that are critical for hospital operations and patient care.
- Assisted with the transition of the mail system to the nyumc.org domain as part of the Mail Migration Team.
- Led technical support efforts for medical hardware, including reimaging hard drives, VDI, and tablets for hospital access.
- Set up and managed IT equipment for meetings and special hospital projects.
- I provided weekend on-call IT support for the Operating Room (OR) twice a month.
- Played a key role in the Epic system rollout, working with NYU teams to ensure a smooth transition at multiple ambulatory sites.
- Installed and configured specialized software on NYU and WUH PCs remotely.
- Managed Active Directory (AD) tasks, including granting access to shared folders, global distribution lists, and resetting network passwords.
- Created and maintained the WUH SharePoint Knowledge Base (KB) Help Desk Wiki to share critical IT information with the team.
- Collaborated with senior IT leadership in daily meetings to review and address department-wide issues.
- Tracked and managed IT service requests via ticketing systems, generating reports for upper management as needed.
- Coordinated with the Network and Telecommunication teams to resolve outages and technical issues efficiently.
- Worked on-site during emergency events, like Hurricane Sandy and Irene, ensuring IT infrastructure stability and disaster recovery efforts.
Education
Bachelor of Science - Cybersecurity
University of Phoenix
01.2026
Associate's degree - computer Networking
Katherine Gibbs
01.1998
Skills
- Microsoft Windows 31
- Microsoft Windows 95
- Microsoft Windows 98
- Microsoft Windows NT
- Microsoft Windows 7
- Microsoft Windows 10-present
- Mac OS
- IOS
- Microsoft Office 2007
- Microsoft Office 2010
- Microsoft Office 2016- present
- Adobe Acrobat
- Internet Explorer
- CMS Supervisor
- Camtasia
- Dragon
- Citrix
- PC Anywhere
- AirWatch
- Duo
- Epic
- Net Access
- Invision
- Anyqueue
- Rumba
- Workflow
- IDX
- Ad Manager
- MSS Peoplesoft
- Intune Admin tool
- Carestream RIS
- Varian
- Alpha
- Endoworks
- Soarian Clinical
- EDM & Financials
- Sunquest
- MMF
- Winthrop Patient Portal
- SIS
- Pyxis
- PCs
- Macs
- Mobile devices
- Printers
- Scanners
- Wireless networks
- MAK carts
- VDI machines
- AIO systems
- Active Directory
- Network access management
- Password resets for ADP
- SABA
- Ready Set Employee Health System
- Front Range
- Altiris
- Voyce
- Sailpoint
- Cyberark Administrator
Accomplishments
- Maintained a 75-80% first-contact resolution rate for IT tickets via Altiris.
- Achieved 85-90% first-contact ticket closure rate as a dedicated hospital support specialist.
- Provided critical IT support during major disaster events and emergency drills, ensuring business continuity.
- Provided exceptional professional experience for Leadership throughout the Organization
- won several ACE awards since 2020 for outstanding customer service at NYU Langone
Certifications Training
- Cybersecurity Awareness: Cybersecurity Terminology- Linked In
- SSCP Cert Prep: 1 Security Operations and Administration
- Aviatrix Ace Associate Training
- Azure ongoing training via Microsoft
References
References available upon request.
Timeline
Senior Information Technology Sec Administrative I
NYU Langone Security Administration Department
01.2019 - Current
Sr. Help Desk/Senior Desktop Support Technician
Winthrop IT Department (Now NYU Langone)
01.1994 - 01.2019
Bachelor of Science - Cybersecurity
University of Phoenix
Associate's degree - computer Networking
Katherine Gibbs
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