Alison Carr
Batavia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Companion Animal Department Manager
Petco Animal Supplies Stores Inc.
12.2022 - 12.2024
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Learned and adapted quickly to new technology and software applications.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Strengthened communication skills through regular interactions with others.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Addressed customer complaints promptly, resolving issues to ensure ongoing satisfaction and solidify trust in our brand.
- Improved overall store cleanliness by implementing strict standards within the Companion Animal Department.
- Collaborated with store management to plan and execute successful in-store events and promotions.
- Boosted revenue through cross-merchandising efforts that highlighted complementary products.
- Increased sales through effective merchandising and attractive visual displays.
- Maintained accurate records of animal health, treatments, and vaccinations in compliance with local regulations.
- Established a welcoming environment for customers and their pets, fostering loyalty and repeat business.
- Monitored sales data to identify trends and adjust inventory levels accordingly.
- Oversaw daily operations including opening/closing procedures, employee scheduling, and task delegation for efficient workflow management.
- Managed department budget, ensuring cost-effective spending while maintaining high-quality offerings.
- Facilitated interdepartmental cooperation between the Companion Animal Department and other areas of the store.
- Drove sales through companion animal adoptions and related product recommendations.
- Enhanced customer satisfaction by providing knowledgeable advice on pet care and products.
- Developed comprehensive pet care plans, taking into account individual preferences and requirements of each animal.
- Reduced client complaints by implementing strict quality control measures and ensuring adherence to pet care guidelines.
- Maintained high safety standards by regularly inspecting equipment used in the facility for any signs of wear or damage that could pose potential risks.
Guest Experience Leader
Petco
03.2022 - 12.2022
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Contributed to revenue growth by upselling additional pet services such as vaccination clinics, and dog grooming, or products when appropriate during guest interactions.
- Handled customer complaints to satisfy and retain guests.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Trained new team members on best practices in delivering outstanding customer service, and provided feedback to higher management in a fast-paced environment.
- Created welcoming and comfortable environment for guests.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Responded to guest inquiries to maximize guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to incoming guests and telephone calls with efficiency and professionalism, resulting in increased loyalty and trust.
- Greeted guests upon arrival by providing warm welcome.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Trained new staff members on company policies, procedures, and customer service standards.
- Coordinated special requests from guests, including ordering specific animals and/or fish, carry out assistance, care plans for guest pets, and feedback on store presentations.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Aquatic Department Specialist
Petco Animal Supplies Stores Inc.
01.2022 - 03.2022
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Led effective team by mentoring, coaching and providing assistance to staff.
- Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
- Delivered exceptional customer service to internal clients by promptly addressing inquiries and resolving issues efficiently.
- Maintained accurate records and documentation for all department activities, ensuring compliance with internal policies and external regulations.
- Identified areas for improvement in department procedures, resulting in increased productivity and employee satisfaction.
- Volunteered to help with special projects of varying degrees of complexity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained accurate records and databases, contributing to an organized department environment.
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Completed daily logs for management review.
- Reviewed invoices for accuracy before submitting them for payment approval, ensuring proper allocation of funds within the department budget constraints.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Aquatic Department Specialist
Petco Animal Supplies Stores Inc.
05.2021 - 01.2022
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Led effective team by mentoring, coaching and providing assistance to staff.
- Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
- Delivered exceptional customer service to internal clients by promptly addressing inquiries and resolving issues efficiently.
- Maintained accurate records and documentation for all department activities, ensuring compliance with internal policies and external regulations.
- Identified areas for improvement in department procedures, resulting in increased productivity and employee satisfaction.
- Volunteered to help with special projects of varying degrees of complexity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained accurate records and databases, contributing to an organized department environment.
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Completed daily logs for management review.
- Reviewed invoices for accuracy before submitting them for payment approval, ensuring proper allocation of funds within the department budget constraints.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Guest Experience Specialist- Entry Level
Petco Animal Supplies Stores Inc.
09.2020 - 05.2021
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Riverwood International Charter School
Sandy Springs, GA05-2021
Skills
- Animal care expertise
- Scheduling
- Staff supervision
- Policy enforcement
- Inventory management
- Store maintenance
- Employee coaching
- Merchandising techniques
- Maintaining safety protocols
- Veterinary protocol adherence
- Delegation and supervision
- Recruitment and hiring
Accomplishments
- Collaborated with store team of 9 in the development of minimizing animal loss while increasing sales to provide consistent animals for guests
- Used Microsoft Excel to develop inventory tracking spreadsheets of both store use supplies along side business driven decisions on live animal stock
- Achieved stores sales targets by introducing excel for all maintenance tasks required for reptile, mammal, avian, and Saltwater and Freshwater fauna and flora, to increase guest loyalty and entice customers to said animal.
- Achieved surpassing sales numbers and increasing what our store could carry by doing so by completing all tasks to policy with accuracy and efficiency.
Languages
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
- Animal Care
- Exploring various forms of art, such as digital illustrations, pony bead weaving, and trash turned into scrapbooking, to nurture creativity and personal growth as well as expand my skills and techniques
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects such as 'Junk-Journals', bead crafts, and both aquatic and reptile/amphibian tank construction to create mini environments
- Creative Writing
- I enjoy cooking for friends and family gatherings
- Digital Art and Animation
- Video Gaming
- Animal Welfare Advocacy
Timeline
Companion Animal Department Manager
Petco Animal Supplies Stores Inc.
12.2022 - 12.2024
Guest Experience Leader
Petco
03.2022 - 12.2022
Aquatic Department Specialist
Petco Animal Supplies Stores Inc.
01.2022 - 03.2022
Aquatic Department Specialist
Petco Animal Supplies Stores Inc.
05.2021 - 01.2022
Guest Experience Specialist- Entry Level
Petco Animal Supplies Stores Inc.
09.2020 - 05.2021
High School Diploma -
Riverwood International Charter School
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