Alison Cavins
Mount Sterling,KY
Summary
Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.
Overview
3
3
years of professional experience
Work History
Shipping and Receiving Clerk
Save A Lot Distribution
12.2024 - Current
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
Call Center Representative /Team Mentor
Teleperformance USA
07.2022 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2021
Skills
- Attention to detail
- Self-motivated and independent
- Teamwork and cooperation
- Relationship building
- Microsoft Office Suite
- Verbal and written communication
- Time management
Timeline
Shipping and Receiving Clerk
Save A Lot Distribution
12.2024 - Current
Call Center Representative /Team Mentor
Teleperformance USA
07.2022 - 11.2024
High School Diploma -
Penn Foster Career School
Similar Profiles
Kherri ScottKherri Scott
Order Selector at Save A Lot Distribution CenterOrder Selector at Save A Lot Distribution Center
Andres AyalaAndres Ayala
Warehouse Inventory Specialist at Save A Lot DistributionWarehouse Inventory Specialist at Save A Lot Distribution
Clinton SporerClinton Sporer
Inventory Control Spcialist at Save A Lot DistributionInventory Control Spcialist at Save A Lot Distribution