Alison Concilio-Mitchell
Attleboro,MA
Summary
Organized, goal-oriented, team player, seeking a
Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike. Pursuing a position with new organization.
Overview
10
10
years of professional experience
Work History
Medical Assistant/Administrative Support/Urodynamic Technician
Boston Urogyn
Wellesley, MA
01.2014 - Current
- Cross trained to perform all Admin and clinical support such as: answering phones/scheduling appointments, obtaining lab results, sending specimens, ordering supplies, medical record requests, billing and coding, bladder testing, assisting with in office procedures
- Perform cystometrogram (CMG) and Urodynamic testing and interpret the results.
- Set up and assist clinicians with cystoscopies and in-office surgical procedures. Sterilize equipment and keep inventory well stocked.
- Monitored the status of projects to ensure timelines were met according to established deadlines.
- Responded promptly to inquiries about schedule changes or potential delays in completion times.
- Ensured accuracy of information entered into the system by verifying data entry accuracy.
- Developed and maintained schedules for multiple departments and locations.
- Performed administrative duties such as filing documents, processing invoices.
- Organized meetings, events, and conferences based on availability of personnel and resources.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Processed payments through various methods such as credit cards, online banking and cash.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Monitored customer accounts for changes in financial status or contact information.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Practice Manager/Medical Assistant/Urodynamic Tech
Boston Pelvic Health & Wellness
Wellesley, MA
09.2019 - 01.2022
- Participated in marketing for a start up private practice
- Explaining procedures to patients, obtaining prior Authorizations for procedures and scheduling surgery
- Arranged for specialized consultations ordered by the provider
- Assist in receiving and checking test results under the direction of the Physician
- Perform all Urodynamic testing and in office point of care tests
- Assist in interviewing new staff and cross training them in all of the essential job duties
- Assist in training the Physician to become familiar with UDT/Laborie equipment
- Set-up for in office procedures/Cystoscopy/Biopsy etc.
Education
Laborie Education
10.2016
Health Training Center
02.2009
Some College (No Degree) - Business Management
Bay State College
Boston, MASkills
- Payment Collection
- Inventory and supply management
- Analytical decision-making skills
- Direct Patient Care
- Insurance Verification
- Maintaining confidentiality
- Diagnostic Procedures
Timeline
Practice Manager/Medical Assistant/Urodynamic Tech
Boston Pelvic Health & Wellness
09.2019 - 01.2022
Medical Assistant/Administrative Support/Urodynamic Technician
Boston Urogyn
01.2014 - Current
Laborie Education
Health Training Center
Some College (No Degree) - Business Management
Bay State College
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