Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alison Cortright

Casselberry

Summary

Dynamic and highly organized professional with extensive experience in fast paced, customer focused environments. Adept at managing multiple priorities simultaneously while maintaining exceptional attention to detail. Skilled in conflict resolution, problem solving, and fostering positive relationships with guests and my team. Demonstrates proficiency in administrative operations including onboarding, cash handling, inventory management, and process improvement. Recognized for the ability to think on my feet, adapt quickly, and drive results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Kabooki Sushi
09.2023 - Current
  • Directed daily operations of a high volume establishment, overseeing front of house and back of house teams to ensure exceptional guest experience.
  • Trained, managed, and mentored staff across multiple departments including hiring, onboarding, scheduling, and performance evaluations.
  • Oversaw inventory control, ordering, and cost management to maintain profitability and reduce waste.
  • Monitored compliance with health, safety, and sanitation regulations, achieving consistently high inspection scores.

Bartender

Honolulu Harry’s
07.2022 - 09.2023
  • Worked many solo shifts as only front of house personnel, opening and closing the restaurant and taking a managerial role.
  • Trained and mentored new bartenders and servers on service standards, drink recipes, POS systems, and operational protocols.
  • Assisted in creating seasonal cocktail menus and promoting beverage specials to drive sales.

Bartender

General Public House
08.2021 - 07.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server

Carrabba's Italian Grill
09.2019 - 08.2021
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Shift Lead

Marco's Pizza
09.2017 - 09.2019
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Trained and mentored new employees to maximize team performance.
  • Enforced company policies and regulations with employees.

Education

River Ridge High School
New Port Richey, FL
05-2016

Associate of Science - Forensics

UCF

Skills

  • Labor Management
  • Operations Oversight
  • Customer Satisfaction
  • Team Leadership & Training
  • Communication & Collaboration
  • Menu & Beverage Knowledge
  • Problem Solving
  • Multitasking & Time Management

Certification

FSP Food Safety Manager

December 2023-December 2028

Timeline

General Manager

Kabooki Sushi
09.2023 - Current

Bartender

Honolulu Harry’s
07.2022 - 09.2023

Bartender

General Public House
08.2021 - 07.2022

Server

Carrabba's Italian Grill
09.2019 - 08.2021

Shift Lead

Marco's Pizza
09.2017 - 09.2019

River Ridge High School

Associate of Science - Forensics

UCF

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