Hi, I’m
Alison Crowley
Manasquan,NJ
Summary
Knowledgeable, energetic and solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Motivated to maintain customer satisfaction and contribute to company success. Strong work ethic, excellent organizational skills and mission driven. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated to enhancing the customer experiences by utilizing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
years of professional experience
Work History
Advanced Management USA, LLC
Provider Consultant
2021.02 - Current (3 years & 7 months)
Job overview
- Presented standard and custom reports to provide insights into practice performance
- Achieved company, goals through teamwork and focus on customers
- Utilized metrics to identify areas of opportunity and develop plan to optimize success
- Evaluated performance against company goals and implemented appropriate individual practice strategies designed to increase shared savings
- Provided technical support for troubleshooting technology platforms
- Created various Excel documents to assist with metrics, data and presenting information to physicians
- Liaised with physicians, management, and colleagues to better understand practice needs and recommend appropriate solutions
- Cultivated positive relationships with physicians and office managers to deliver timely and cost-effective reports and materials
- Managed multiple deadlines across several tasks to meet company goals
- Analyzed claims data to identify trends and develop strategies to improve customer success metrics for 25 practices.
- Assist office staff with web based platform onboarding and setup to foster successful adoption and usage.
Salon Tsunami NJ
Front Desk Receptionist
2021.06 - Current (3 years & 3 months)
Job overview
- Juggle multiple phone lines and appointment books for 7 stylists
- Process all payments for services and maintain a record of transactions
- Used internal software to schedule appointments, check-ins and check-outs
- Utilized exceptional people skills by addressing client concerns, demonstrating empathy, and resolving problems swiftly
- Developed strong rapport with customers, foster customer loyalty and retention by delivering excellent salon experience
James E. Rotolo
Senior Office Administrator
2018.02 - 2022.02 (4 years)
Job overview
- Support office manager with proactive correspondence management, document coordination and customer relations
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.Answer multi-line phone system, routing calls, delivering messages to staff and greeting patients
- Assisted coworkers and physician with special tasks on daily basis
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Trained newly hired team members on office procedures and computer system
- Communicated closely with patients, ensuring medical information was kept private
- Managed pre-certifications and verified insurance coverage.
A Shore Style NJ
Owner
2018.12 - 2020.03 (1 year & 3 months)
Job overview
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- Creation of rotating merchandise displays to catch attention of store customers and feature new products
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Select all inventory, maintain sales records and complete general bookkeeping for the store
- Created social media accounts for business development
- Managed store organization, maintenance, and inventory
- Created custom furniture pieces for clients on a consistent basis
- Cultivated personal relationships with clients and developed a loyal customer base
- Managed inventory control, cash control, and store opening and closing duties.
Brielle, Spring Lake Board Of Education
Instructional
Assistant
2012.09 - 2019.02 (6 years & 5 months)
Job overview
- Helped teachers recognize learning issues evidenced in one-to-one support instruction
- Reinforcement of curriculum to keep students on task to optimizing their learning experience
- Implementation of behavior plans for students
- Create and implement unique enrichment programs for students who want to continue their education after school
- Worked with lead teacher to monitor class schedule and take attendance
- Assessed student assignments to check quality and completeness before submission for grading
- Collated classroom materials to help teachers prepare for daily instruction and activities
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives
- Documented student progress and communicated with parents to keep informed
- Ran errands and provided general office support in a professional environment
- Worked effectively in fast-paced environments
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Rowan University
B.A. from Elementary Education, Fine Arts
University Overview
Member of Alpha Epsilon Phi
Dean's List
Skills
- Problem-Solving Ability
- Calendaring
- Customer Relationship Management
- Microsoft PowerPoint
- Spreadsheets
- Managing Multiple Tasks
- Critical Thinking
- Microsoft Excel
- Report Creation
- Microsoft Word
- Outcome Accountability
- Self-Motivated
Timeline
Front Desk Receptionist
Salon Tsunami NJ
2021.06 - Current (3 years & 3 months)
Provider Consultant
Advanced Management USA, LLC
2021.02 - Current (3 years & 7 months)
Owner
A Shore Style NJ
2018.12 - 2020.03 (1 year & 3 months)
Senior Office Administrator
James E. Rotolo
2018.02 - 2022.02 (4 years)
Instructional Assistant
Brielle, Spring Lake Board Of Education
2012.09 - 2019.02 (6 years & 5 months)
Rowan University
B.A. from Elementary Education, Fine Arts
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