Dynamic hospitality professional with extensive experience at Aramark and in Hotels. Proven track record in guest relations and complaint resolution, excelling in high-pressure environments. Skilled in managing events and operations, with strong verbal communication and executive management support abilities. Committed to delivering exceptional service and enhancing guest experiences. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Able to communicate at a proficient professional level in Spanish.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
I am responsible for setting up and overseeing the success of catered events on the University campus. Additionally, I serve and host for the Top of Carolina restaurant.
As a diverse intern I worked front desk, sales, and housekeeping at this elegant property. I was responsible for running the front desk while on duty, doing housekeeping inspections, and helping in creation of BEOs and using Salesforce.
Controlled flow of traffic through construction areas and work zones on busy highways and interstates.
I was responsible for running shifts, closing bookwork duties, making pizzas and subs, managing guest transactions, and daily cleaning duties.