ALISON DAIGLE
Leeds,MA
Summary
Accomplished Office Manager with a proven track record at the City of Westfield, enhancing team productivity and customer satisfaction. Expert in office administration and customer service, demonstrated through effective problem-solving and staff management. Skilled in payroll processing and organizational tasks, ensuring streamlined operations and positive client relations.
Overview
19
19
years of professional experience
Work History
Office Manager-Department of Public Works
City of Westfield
Westfield
03.2024 - Current
- Provided exceptional customer service when addressing residents concerns via phone calls or email correspondence
- Maintained positive customer relations by addressing problems in a timely manner
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow
- Assisted in the hiring process, conducting interviews and onboarding new employees.
Head Clerk
City of Westfield
Westfield
02.2017 - 03.2024
- Payroll Processing for 7 Public Works Departments
- Employee Time Management
- Manage Employee Contracts
- Generating and Processing of quarterly Combined Utility Bills
- Fuel Invoicing
- Manage Commission Meeting Minutes and Agendas
- Departmental Deposits for Public Works.
Senior Clerk
City of Westfield
Westfield
02.2016 - 02.2017
- Provided Exceptional Customer Service both in person and over the phone
- Prioritized workload effectively
- Managed incoming correspondence in a timely fashion
- Worked efficiently and organized
- Purchase Order Maintenance for over 100 vendors.
Nationally Certified Pharmacy Technician
Rite Aid
Easthampton
12.2005 - 02.2016
- District Trainer for all pharmacy technicians
- Extreme attention to detail to avoid medication errors
- Competently managed the purchasing of medications and supplies to keep the pharmacy stocked.
Education
High School Diploma -
Hampshire Regional High School
Westhampton, MA06.2003
Skills
- Customer Service
- Inventory Control
- Staff Management
- Organizational Skills
- Excellent multi-tasking ability
- Employee Training
- Clear oral/written communication
- Decision-Making
- Billing
- Payroll Processing
Timeline
Office Manager-Department of Public Works
City of Westfield
03.2024 - Current
Head Clerk
City of Westfield
02.2017 - 03.2024
Senior Clerk
City of Westfield
02.2016 - 02.2017
Nationally Certified Pharmacy Technician
Rite Aid
12.2005 - 02.2016
High School Diploma -
Hampshire Regional High School
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