Alison Deighton

Change Management is a methodology to support a user journey through a change to their working environment - whether this be an organizational change, a technical change or any other type of change that will effect their work experience. The change process is compass that guides delivery of projects and services.

Leveraging my business operation experience, without any technical engineering experience I was involved in a number of large scale technical changes within the organization, these included:

• Deploying tablet devices to all BRC support staff across the uk. This was in excess of 300 staff members.
• Implementing the upgrade of the phone systems across all BRC sites - over 250 sites with over 600 staff/volunteers effected
• Supporting the organization to introduce the use of One Drive to all operational BRC teams globally

In order to support these projects, the following plans and processes were needed:

• Created training programs to support organizational changes involving employees' day-to-day operations.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Produced thorough, accurate and timely reports of project activities.
• Built cohesive messaging, ensuring the language and terminology suited the audience and executed plans with consistent voice, processes and tools to achieve targets.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Developed stakeholder relationships within all levels of business
• Identified Change Adopters to support the project and increase visibility of the change
• Developed change management plans addressing employee resistance and accelerating adoption.
• Proposed modifications to project plans.

The British Red Cross (BRC) holds a large number of contracts within the UK, commissioned by a variety of sources, NHS trusts, Local authorities, Charities partnerships. These in turn were managed by BRC teams within geographical areas across the UK.

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Managed scheduling, training and inventory control.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Built strong operational teams to meet process and production demands.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Ensured operational effectiveness, continually looking for ways to improve and increase efficiencies
• Oversaw financial management, budget management, accounting and payroll activities.
• Presented performance and productivity reports to commissioners.
• Organised teams within the Northwest of England to deploy for the Covid 19 support effort
• Implemented new strategies to support Covid 19 teams
• Deployed and supported the Covid 19 effort as a hands on team member.

• Monitored individuals to identify and address specific care needs.
• Communicated with patients' family members and friends to answer questions and explain care tasks.
• Conducted patient health checks and communicated observations of patients' conditions to medical staff.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Counseled patients on pain management, treatment procedures and physician instructions.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.