Summary
Overview
Work History
Education
Skills
Certification
Marriage and individual Mentoring
Timeline
Receptionist

Alison Dionne

Brunswick,ME

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Member/Customer Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Member Service Representative/Teller

Atlantic Federal Credit Union
07.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Continued learning and in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions and needs.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Verified customer identification and documentation for compliant transactions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Cash handling and cash security proficiency.
  • Processing financial transactions with accuracy and confidentiality.
  • Communicate confidentially with other members present.
  • Navigate company data base to find solutions to members' requests or needs.

Grief Mentor ACCESS

Non-profit Organization Aircraft Casualty
05.2014 - Current
  • Serve as role model for mentees by demonstrating empathy and emotional intelligence in the midst of the grieving process.
  • Promote positive relationships between mentees and their families and communities by encouraging healthy boundaries, intentionality, empathy and effective self-care.
  • Assist mentees in developing resilience and promote healthy healing through the grieving process.
  • Create relationship and continual availability throughout mentee's grief process until no longer needed or mentee feels ready to move forward.
  • Maintained strict confidentiality and respect for mentee's particular loss (oftentimes public).
  • Provided guidance and recommended coping mechanisms for youth and other family members dealing with difficult issues surrounding the loss.
  • Regularly assess progress and provided feedback to non-profit organization to support continued development.
  • Mentoring is exclusively by phone or zoom if requested.

Front End Service Leader

Hannaford Supermarket & Pharmacy
03.2021 - 07.2023
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Performed a variety of tasks at the service desk such as returns, lottery sales and general customer service tasks.
  • Oversaw self-scan customer service, cashier and bagging duties a needed.
  • Audited registers, secured front end change drawers at all times, protected company assets, cash pick-ups from registers, managed and led cashier and bagging team restocked front end of supplies and food items.
  • Problem solved and created a pleasant and welcoming atmosphere for customers.
  • Create a positive collaborative team approach when leading.
  • Multiple tasks and functions performed at one time was required.

Retail Sales Associate/Cashier

Yankee Candle-Newell Brands
11.2015 - 04.2021
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Processed credit card and debit payments, providing accurate charges and credits.
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Associate

Fiore Olive Oil And Vinegars
03.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Offered assistance with accurate product knowledge.
  • Completed in-store and over the phone purchases.
  • Replenished merchandise.
  • Cleaned tasting room daily.

Mental Health Clinician

MaineGeneral Health ( Kennebec Valley Medical)
09.1993 - 04.2000
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion..
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Worked In-patient psychiatric unit with patients doing one on one counseling during shifts
  • Assisted with intakes/admissions and discharges.
  • Attended to constant observations with involuntarily committed patients as well as those on suicide watch.
  • Assisted in ADLs and in group counseling when on evening shifts.
  • Charted progress notes each shift with each patient assigned.
  • Observed and monitored client behavior and responses to treatment.
  • Completed one-on-one counseling with broad range of clients with a broad spectrum of diagnoses.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Encouraged patients to discuss experiences in group and individual settings.

Education

Bachelor of Arts - Applied Behavioral Science And Psychology

Cedarville University
Cedarville, OH
05.1992

Skills

  • Product Sales
  • Issue Resolution
  • Product Recommendations
  • Customer Support
  • De-Escalation Techniques
  • Professional Telephone Demeanor
  • Calm Under Pressure
  • Sales Transactions
  • Product Knowledge
  • LiveChat Messaging
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Money Handling Abilities
  • Data Entry
  • Paying attention to detail

Certification

  • Certified Professional Life Coach, Beautiful Life International, LLC - January, 2017
  • Certified Christian Life Coach, Professional Christian Coaching and Counseling Academy - January, 2017

Marriage and individual Mentoring

My husband and I privately work with couples who are in crisis. These are self referrers or word of mouth references. We also work with an organization which specializes in marriages and aid couples in developing healthy marriages and home life. We also organize and participate in marriage conferences and seminars.

Timeline

Member Service Representative/Teller

Atlantic Federal Credit Union
07.2023 - Current

Front End Service Leader

Hannaford Supermarket & Pharmacy
03.2021 - 07.2023

Sales Associate

Fiore Olive Oil And Vinegars
03.2019 - 03.2020

Retail Sales Associate/Cashier

Yankee Candle-Newell Brands
11.2015 - 04.2021

Grief Mentor ACCESS

Non-profit Organization Aircraft Casualty
05.2014 - Current

Mental Health Clinician

MaineGeneral Health ( Kennebec Valley Medical)
09.1993 - 04.2000

Bachelor of Arts - Applied Behavioral Science And Psychology

Cedarville University

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