Alison E. Fournier
Plymouth
Summary
Dynamic operations leader with extensive experience at Amazon, driving efficiency and capacity improvements across multiple pharmacy sites. Proven track record in data analysis and process enhancement, achieving a 30% increase in throughput. Skilled in team development and compliance management, fostering collaboration and delivering impactful results.
Overview
21
21
years of professional experience
Work History
Pharmacy – Regional Operations Manager – East Region
Amazon
07.2025 - Current
- Leading 24 legacy sites and actively working to prepare 19 additional sites for launch in 2026
- Increased throughput per hour in all legacy sites across US by 30% through creation of excel macro that streamlined planning, execution, and time coding.
- Enhanced capacity and volume at all operational sites by implementing strategic processes.
- Achieved higher efficiency rates for each task area through process improvements.
- Lowered shipping costs by enabling additional volume to route to each site with increased capacity.
- Supporting onboarding a manager and 7 pharmacists for each new launch site
- Provide on-site support at new site testing week pre-launch and during launch week
- Managed 2 sites during the delay of manager onboarding.
- Partnering with Compliance and regulatory teams to ensure all requirements are met
Pharmacy – Regional Transportation Manager
Amazon
07.2024 - 07.2025
- Provided daily escalation support for Pharmacy sites, addressing yard/dock issues, load ID/scheduling, driver issues, carrier delays, and process improvements.
- Developed PowerBI dashboard for auditing truck schedules, reducing scheduling errors by over 80% weekly and significantly reducing 'on-call' hours for team.
- Identified issues from new software code for scheduling that wrongly linked box trucks to tours and collaborated with the proper team to fix this within 1 week.
- Facilitated clearing of over 60 trailers from Miami site yard and coordinated with teams to address root causes and asset management to prevent recurrence.
- Team Optimization, created slack workflows for escalations from the sites, received positive feedback and expanded to all sites.
- Established slack workflows in all workspaces for sites to request assistance with line haul issues or report dispatch updates.
- Created program tracking and trained the team in using Asana for progress updates.
- Developed PowerBI for proof of concept for Deep Diving misses at the tracking ID level using SQL queries of raw data.
- Used this to quantify Delivery miss deep dive time savings of over 60% (>15 hours weekly) and justify access to the raw data scan event table needed (gained Andes subscriptions for team)
- Wrote foundational SQL queries for the Business Analyst team for currently used queries for Weekly Business Review reporting.
Last Mile - Under The Roof Tech SME – Outbound Manager
Amazon
02.2024 - 07.2024
- Rebuilt the team - Hired 4 new team members and on-boarded with no miss on deadlines in existing programs.
- Led Outbound team post re-org, learned technology, and maintained green status of in-life programs.
- Partner with Data Science team on models and simulations to provide expert insights and feedback on the process and operation to build the most accurate outputs for new tech.
- Partnered with PE teams to deliver statistical analysis and experimental designs for pilots, resulting in robust power analysis and confidence levels.
- Coordinated with Change Management leaders to streamline the implementation of pilots and changes.
Last Mile - Under The Roof Tech SME - (Manager Exp) Sr Program Manager
Amazon
05.2023 - 01.2024
- Achieved director-level goal of deploying worldwide quarterly survey to collect manager sentiment through MGT surveys; collaborated with directors to analyze data summary across multiple support teams and stakeholders in NA, EU, and JP.
- Developed a new metric to numerically quantify the sentiment from the surveys in the form of Cognitive Load assessment ratings. Received 583 responses in NA for Q3 pilot resulting in data that corroborated the MGT surveys and highlighted 4 areas of high effort and low impact for the managers.
- Lead a cross-functional team in a site Kaizen GEMBA walk to root cause pain points identified in the surveys.
- Developed framework and pilot documentation, including PRFAQ and BRD, to support project objectives.
- Executed data requests and conducted deep dives by creating Hubble queries and utilizing SQL code for ETL processes to populate PowerBI dashboards.
- Train other individuals on the team using Hubble, ETL, and PowerBI for the analysis of pilot metrics.
- Support pilots for new tech in nearby sites for other Tech SMEs.
Middle Mile IoT – Fleet and Process Tech - Sr Program Manager
Amazon
04.2022 - 05.2023
- Piloted and validated several use cases for two hardware products within the Outbound Dock Automation pilot in 2022.
- The light guided GoCart movement realized a 65% reduction in search time and the location tracking technology identified a risk of 25% of potential virtual physical mismatches while also providing p95 location accuracy at 51cm.
- Primary focal site, MQY1 where the products were being piloted within the Outbound Dock Automation Alpha pilot with the AR team (Proteus, Cardinal, and ACC) and working closely with the AR team.
- Connected with level 7 and 8 leadership POCs at each site to gather insights on use case and scope, collected CADs/volume data, and initiated scaling processes for these sites.
- Assumed roles of vendor manager, QA coordinator, and launch/deployment manager; negotiated support team bandwidth to delegate tasks and establish a support network for tech expansion.
- Collaborated with software development manager for UI to ensure optimal user experience and meet operational needs; served as operations liaison and built trust with MQY1 site leadership team.
- Assist with the development of the hardware design as one of the products was not Off The Shelf. I led these discussions and maintained the goal of the product development with our Supplier.
- All business-related documents kept up to date and peer-reviewed documents including PRFAQs, BRDs/FRDs, and MBRs.
- Development of future product strategy and OP1 planning including the financial planning of scale volume pricing, installation costs, and team visions for our products.
Station Operations Manager
Amazon
Plymouth
03.2021 - 04.2022
- Launched DAS9 delivery station on June 9, 2021, achieving operational readiness and service fulfillment.
- Managed ramp plans to accommodate DSP capacity increase, successfully meeting Peak 2021 capacity demands with a 50% increase in labor and volume.
- Developed proactive incoming line haul schedule tracker, identifying risks to Customer Promise, Safety, Cost, and OTD. Implemented in multiple regions, the dashboard mitigated risks for over 20 stations, improving New England region's flow from last to 15th on the scorecard within two weeks post-rollout, and scaled to provide risk indications for 100% of the US network by June 2022.
Station Operations Manager
Amazon
Middleborough
08.2020 - 03.2021
- Launched DBO9 delivery station on September 22, 2020 successfully.
- Managed successful 2020 Peak, doubling volume from 15k to 30k and achieving 60 PPH cost metric.
- On-boarded and developed new Station Operations Manager and promoted 2 Area Managers from L4 to L5.
- Achieved Magna Cum Laude ranking with a score of 93 for DBO9 launch after week 6.
- DBO9 has been listed in the top 10 sites of the AMZL network scorecard for several months in 2020 and 2021.
Manager, Aquatic Ecotoxicology
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
Wareham
09.2017 - 08.2020
- Fiscal management of the department, including P&L, procurement of capital, laboratory remodeling, budget planning and forecasting, pricing models, business development and quoting/proposals, and daily operations. Collaborates with other Department Managers to assure overall facility financial performance and ensure conformance to technical, quality, and financial performance objectives using metrics and KPIs.
- Lead staff dedicated to the conduct (i.e. analysis, evaluation and reporting) of a broad range of regulated studies (~ 7 direct and 20 indirect reports with an annual budget of $4.5M).
- Acquired and retained new customers while managing complaints and CAPA.
- Provided technical expertise and guidance to staff, fostering skill development and compliance.
- Assisted in quickly implementing new procedures/policies to handle the unprecedented Covid-19 pandemic.
- Notable Achievements: Increased revenue by 35% and decreased scrap by 5% in 2019.
- Presented insights to corporate financial group, resulting in three changes to business planning model that improved accuracy of Proforma Model and budget for 2019 and 2020.
- In 2020 and with the challenges of Covid-19, the department exceeded financial targets for the first quarter.
Senior Research Biologist
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
05.2015 - 09.2017
- Led two sub-groups in Ecotoxicology Department, supervising 4 direct and 8 indirect reports to achieve departmental goals.
- Conducted research and data analysis as Senior Biologist, contributing to project outcomes.
- Rebuilt the team after high turnover by hiring new members. Trained my successor during my interim position in Harrogate and supported the growth of other team members.
- Coordinated special projects to improve inter-department trust and ensure timely completion of deliverables.
Acting Director of Ecotoxicology
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
Harrogate
01.2017 - 05.2017
- Direct and supervise staff dedicated to the conduct (i.e. analysis, evaluation and reporting) of a broad range of regulated studies (4 direct and 12 indirect reports).
- Monitored compliance with technical, quality, and financial standards to ensure objectives were met.
- Cultivated trust and loyalty among employees in new country, enhancing collaboration to achieve departmental goals.
- Accomplished objectives to realign departmental processes and improve efficiency.
- Developed and implemented a process to improve on-time delivery to 75%.
- Developed and implemented a process to improve on-time starts from 5% to about 50%.
- Resurrected Master Schedule software and accuracy to ensure all Federal GLP regulations were adhered.
- Re-established relationships with dissatisfied customers, securing future contracts and restoring service satisfaction.
Senior Biologist
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
11.2013 - 12.2014
- Oversaw acute testing team in Ecotoxicology Department (2 direct and 4 indirect reports), managed financial performance including revenue and backlog, maintained client relations, and led laboratory renovations.
- Directed all aspects of study conduct, including reviewing data records, performing and interpreting statistical analyses, and conducting technical reviews of study reports.
- Develop new test methods and serve as a reference source for other scientists in the laboratory.
- Balanced multiple phases of studies, tracked projects, and analyzed budgets to ensure timely delivery and resource allocation.
- Collaborated with supporting departments to integrate results, ensuring alignment and clarity in data interpretation.
- Managed over 100 active projects at any time.
- Re-engineered an entire process in 3 Lean projects.
- Notable Achievements: Lean Six Sigma Greenbelt Certified (as of 2019, leader of 5 projects and team member of 8 projects) and implemented MDI boards, metric tracking, and KPIs for the department.
Biologist II
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
03.2009 - 11.2013
Biologist I
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
03.2008 - 03.2009
Assistant Biologist
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
05.2007 - 03.2008
Biosafety Level II Serology Laboratory - Lab Technician
CT Veterinary Medical Diagnostic Laboratory at the University of Connecticut
05.2005 - 05.2006
Education
MBA -
Babson College
Wellesley, MA12.2016
BS - Pathobiology
University of Connecticut
Storrs, CT12.2007
Skills
- Microsoft Office expertise
- ShareFile and Google Drive expertise
- Data analysis with QuickSight
- Efficiency in operations management
- Staff training
- Asana and Smartsheets proficiency
- SQL programming for data handling
- Process improvement initiatives
- Power BI for data visualization
- Logistics management
- Compliance management
- Leadership in team settings
- Communication skills
- Problem-solving capabilities
- Engagement with stakeholders and performance metrics
Seminars And Presentations
- 11/18, SETAC North America 39th Annual Meeting, Sacramento, California, Platform Presentation - Safety Testing Strategies To Evaluate The Potential Effects Of Biopesticides Used In Crop Protection Products On Aquatic Organisms
- 05/12, 6th SETAC World Congress 2012/SETAC Europe 22nd Annual Meeting, Berlin, Germany, Poster Presentation - Determining Outliers In Fathead Minnow (Pimephales promelas) Plasma Vitellogenin Concentration And Their Correlation To Other Assay Endpoints
- 08/10, American Chemical Society meeting (Oil Toxicity), Boston, MA
- 06/07, 13th Annual SETAC meeting, Bristol, RI
Core Proficiencies
- Customer service with integrity
- Team Building and development
- Strategic business planning
- Profit & Loss Management
- Driving high quality results
- Effective communication
- Process Improvement
- Lean Six Sigma Greenbelt Certified
- Program/Project Management
- Thrives in fast-paced environments
Timeline
Pharmacy – Regional Operations Manager – East Region
Amazon
07.2025 - Current
Pharmacy – Regional Transportation Manager
Amazon
07.2024 - 07.2025
Last Mile - Under The Roof Tech SME – Outbound Manager
Amazon
02.2024 - 07.2024
Last Mile - Under The Roof Tech SME - (Manager Exp) Sr Program Manager
Amazon
05.2023 - 01.2024
Middle Mile IoT – Fleet and Process Tech - Sr Program Manager
Amazon
04.2022 - 05.2023
Station Operations Manager
Amazon
03.2021 - 04.2022
Station Operations Manager
Amazon
08.2020 - 03.2021
Manager, Aquatic Ecotoxicology
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
09.2017 - 08.2020
Acting Director of Ecotoxicology
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
01.2017 - 05.2017
Senior Research Biologist
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
05.2015 - 09.2017
Senior Biologist
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
11.2013 - 12.2014
Biologist II
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
03.2009 - 11.2013
Biologist I
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
03.2008 - 03.2009
Assistant Biologist
Smithers, Environmental Risk Sciences (formerly Smithers Viscient)
05.2007 - 03.2008
Biosafety Level II Serology Laboratory - Lab Technician
CT Veterinary Medical Diagnostic Laboratory at the University of Connecticut
05.2005 - 05.2006
MBA -
Babson College
BS - Pathobiology
University of Connecticut