Alison E. Hines

• Support Corporate Operations Directors to run day-to-day facility operations and supervise multiple fitness and amenity sites primarily for corporate, commercial, private, residential, and hospitality fitness and amenity sites in Texas
• Collaborate with each COD and Fitness GM/Director to ensure high standards of consistency around operations to maximize revenue and bottom-line results.
• Assist with creative promotions and ways to make each facility more productive by proactively working to drive revenue for centers.
• Support COD team with management and supervision of daily operations of multiple Arch Amenities accounts to include establishing and meeting operational and financial goals and ensure positive interaction with clients and fitness staff.

• Managed one of three properties in Texas, operated corporate fitness facility in Greenway Plaza from pre-opening through year two
• Managed client relationship with Parkway Properties, ownership of 52 acre corporate campus- Greenway Plaza
• Grew membership base to 750 members and $24K in monthly dues revenue
• Received ‘Basic to Excellence' award in 2017
• Prepared annual budgets with controls to prevent overages.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

• Charged with 2.2 million dollar facility and over 35 employees including four managers and two assistant managers
• Grew the business 10% year of year, every year, in both Club Operating Profit and Net Revenue
• Won multiple contest for leading the company in sales metrics

• Ensured club delivered the best guest experience, upholding Service Promise with major emphasis to support member retention
• Built a highly effective and motivated team to deliver member acquisition and retention through consistent development and accountability
• Developed Assistant Service Manager and Kid's Club Supervisor, created and executed their Individual Development Plans

• Responsible for selling memberships and fitness while maintaining relationships with members to retain active members
• Acted as Manager on Duty on weekend days, responsible for sales performance of the club
• Lead the team in membership revenue for the last four months.

• Served as Finance and Administrative Coordinator responsible for auditing and managing billings for an 18.6 million dollar revenue generating operation; charged with managing vendor relationships, cost reduction, invoicing, and financial statements
• Developed and implemented billing standard operations procedures; resulting in timely invoicing and accurate financial forecasting
• Developed personnel management system enabling the facility to properly track and accurately invoice client variable and non-revenue generating labor

Served as the Salon and Spa Department Head, charged with managing 25 employees, generating new business, and the profit and loss of a $300,00 revenue generating department

• Reduced employee turnover rate from 50% to less than 1%
• Increased operational margin from 90 to 105 through actively managing over head and inventory

• Department Head, charged with assisting Department Heads with managing staff, developing staffing schedules, purchasing, and customer service
• Spa: Developed and implemented controls to track and manage inventory resulting in reduced over purchasing
• Responsible for developing a team of six salon service providers; building business strategies and accountability to revenue goals
• Member Services: Hired team members all of whom retained their positions throughout my employment
• Successfully implemented staffing plan resulting in zero unplanned overtime.