Alison ElMahdi
Summary
Dynamic and results-oriented professional with extensive experience in restaurant management and human resources. Ready to renter the job force after dedicating time to family responsibilities and personal development. Proven ability to oversee operations, manage employee relations, and ensure compliance with HR policies. Skilled in conducting internal investigations, and facilitating effective onboarding processes. Proven Adept at problem-solving, and promoting fair workplace practices. Enthusiastic about reentering the evolving field of Human Resources.
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Innova Loop
09.2024 - Current
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Senior Personnel Analyst
Hillsborough County
05.2002 - 06.2005
- Conducted internal employee investigations, ensuring thoroughness and confidentiality while addressing workplace issues and maintaining compliance with company policies
- Oversaw internal employee relations, facilitating communication and addressing concerns
- Oversaw new employee orientation to facilitate a comprehensive onboarding process
- Represented HR during hearings related to employee disciplinary processes, ensuring adherence to company policies and legal compliance while advocating for fair treatment
Human Resources Generalist
Balcke-Dürr GmbH
07.1999 - 05.2002
- Served as EEOC Coordinator, ensuring compliance with Equal Employment Opportunity regulations, handling investigations, and promoting fair workplace practices
- Managed employee relations, addressing workplace concerns, fostering positive team dynamics, and resolving conflicts
- Managed employee benefits administration, ensuring effective communication of benefit programs
Assistant Manager
T.G.I Fridays
09.1997 - 07.1999
- Managed operations at T.G.I
- Fridays overseeing staff
- Oversaw restaurant opening and closing procedures, ensuring readiness, security, and compliance with operational standards
- Developed and managed schedules for front-of-house staff, optimizing coverage to meet business needs while controlling labor costs
Intern
Hyatt Regency
05.1997 - 09.1997
- Managed food and beverage operations to ensure quality service, inventory control, and seamless customer experiences
- Delivered exceptional customer service by resolving issues promptly, anticipating needs, and fostering positive client relationships
Education
Master's degree - Human Resource Management
National Louis University
Chicago, IL05.2001
Bachelor's degree - Hospitality Management
Roosevelt University
Chicago, IL05.1998
Skills
- Customer service
- Human Resources
- Training & development
- Management & Operations
- Workforce planning
- Team building
- Organizational development
- Onboarding and orientation
- Employee handbook development
- Post-hire check-ins
- Internal communications
- Employee relations
Certification
Microsoft Word 2024 Masterclass
Timeline
Human Resources Manager
Innova Loop
09.2024 - Current
Senior Personnel Analyst
Hillsborough County
05.2002 - 06.2005
Human Resources Generalist
Balcke-Dürr GmbH
07.1999 - 05.2002
Assistant Manager
T.G.I Fridays
09.1997 - 07.1999
Intern
Hyatt Regency
05.1997 - 09.1997
Bachelor's degree - Hospitality Management
Roosevelt University
Master's degree - Human Resource Management
National Louis University
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